Emma Grace Burton

• Monitored supply levels at the counter and maintained customer areas to meet typical demands.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on a solid understanding of individual customer needs and preferences.
• Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

During my time as a barista, I provided the same services at both Starbucks locations.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.