Emma Grace Martin
Greenville,SC
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction and streamlined operations at Capris Italian. Leveraging strong customer service and deadline management skills in all my positions, I contributed to significant improvements in guest experience and yearbook production efficiency, showcasing a keen ability for complex problem-solving and content curation. Last, I have been an active member in my schools Beta Club for the past two years.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Capris Italian
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Yearbook Editor
J.L. Mann High School
05.2023 - 06.2024
- Attended school events as photographer and videographer.
- Edited writing and checked photographs to detect errors or unauthorized content.
- Documented school activities, interviewed students and staff and wrote up feature information for yearbook sections.
- Organized photography support for individual student pictures and club imagery.
- Motivated yearbook staff to achieve objectives under tight deadlines.
- Cultivated strong relationships with school administration, faculty, and staff, fostering a collaborative environment that facilitated smooth coordination between all parties involved in yearbook production.
- Brainstormed special features to set new yearbook editions apart.
- Provided ongoing mentorship for junior editors, enabling them to develop their skills while contributing valuable work towards publication efforts.
- Improved production timelines by consistently meeting deadlines for all stages of yearbook development.
- Boosted reader engagement by incorporating interactive elements such as QR codes linking to exclusive online content or videos related to featured stories within the printed book.
- Minimized errors in final product by conducting multiple rounds of thorough proofreading prior to sending pages off for printing.
Yearbook Staff Member
J.L. Mann High School
08.2022 - 05.2023
- Maintained open lines of communication with school administrators to ensure alignment with institutional guidelines and policies throughout the entire yearbook creation process.
- Implemented meticulous proofreading protocols to eliminate errors in text, images, and layout before final publication.
- Organized photo sessions for various school events and activities, capturing memories in a compelling manner.
- Enhanced the yearbook''s visual storytelling capabilities by incorporating a variety of multimedia elements such as infographics, illustrations, and interactive features.
- Managed deadlines effectively by setting clear milestones and monitoring progress throughout the production timeline.
- Collaborated with photographers, editors, and other staff members to ensure timely completion of the yearbook project.
Education
J.L. Mann High School
Greenville, SC05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Complex Problem-Solving
- Personal presentation
- Judgment and Decision Making
- Social Perceptiveness
- Team Collaboration
- Deadline Management
- Social Media Promotion
- Content Curation
Timeline
Restaurant Hostess
Capris Italian
01.2024 - Current
Yearbook Editor
J.L. Mann High School
05.2023 - 06.2024
Yearbook Staff Member
J.L. Mann High School
08.2022 - 05.2023
J.L. Mann High School
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