Emma Jane Rankin
Apex,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Excellent negotiation skills with a solid history of exceeding client expectations.
Overview
5
5
years of professional experience
Work History
Sales Development Representative – Team Lead
Electro Rent Corporation
2022.04 - Current
- Lead weekly team meetings to set objectives and track progress for call campaigns and prospecting efforts
- Support with the selection of new hires and the onboarding process
- Train new team members on CRM software, call cadences, and internal processes
- Qualify leads with relevant application specific questions prior to being passed over to the inside sales team
Business Development Representative
Endpoint Protector by CoSoSys
2021.06 - 2022.04
- Qualified leads from marketing campaigns and converted to sales opportunities
- Contacted potential clients through cold calls and emails
- Presented our company pitch to potential clients
- Identified client needs and suggested appropriate products and services
- Collaborated with colleagues to discuss current and new sales strategies
Outbound Sales Representative
Electro Rent Corporation
2019.08 - 2021.05
- Made outbound customer calls to promote and sell electrical test equipment and promote rental services
- Worked to create, maintain, and update database of customers with accurate customer contact information
- Provided customers with email product literature, brochures, catalogs, or other relevant campaign material
Elementary School Teacher
Brentwood Elementary School
2018.12 - 2019.06
- Administered formal and informal assessments, formative and summative
- Established and maintained rules and routines of the classroom
- Observed, monitored, and recorded student behavior and academic performance
- Communicated with teachers, administrators, and support staff to assist in the academic and emotional growth of students.
Education
Master of Arts, Teaching -
North Carolina State University
Raleigh, NC12.2016
Bachelor of Arts, Communication -
North Carolina State University
Raleigh, NC05.2013
Skills
- Customer Service
- Organization
- Problem Solving
- Leadership
- Mentoring
- Onboarding
- Salesforce
- LinkedIn Sales Navigator
- Objection Handling
- Strong Written & Verbal Communication
Accomplishments
- Honors Graduate, North Carolina State University, May 2013
- Deans List, North Carolina State University, May 2011
- Secretary, Communication Honors Society, Lambda Pi Eta, October 2012 to May 2013
- Planning Committee Assistant, Zeta Tau Alpha Fraternity, September 2010 to May 2011
Timeline
Sales Development Representative – Team Lead
Electro Rent Corporation
2022.04 - Current
Business Development Representative
Endpoint Protector by CoSoSys
2021.06 - 2022.04
Outbound Sales Representative
Electro Rent Corporation
2019.08 - 2021.05
Elementary School Teacher
Brentwood Elementary School
2018.12 - 2019.06
Master of Arts, Teaching -
North Carolina State University
Bachelor of Arts, Communication -
North Carolina State University
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