Emmalee Peace
Coronado,CA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine and food pairings.
Dedicated to delivering positive customer experience through genuine hospitality.
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Multi-talented Sales Assistant adept at handling any store department. Talent for advancing personal expertise and company sales performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Server
Old Spaghetti Factory
Coronado
10.2019 - 09.2023
- Organized weekly team building activities designed to foster collaboration among servers.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Processed guest checks using POS system accurately.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Calculated charges, issued table checks, and collected payments from customers.
- Informed customers of daily specials and signature menu items.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Bartender
Old Spaghetti Factory
San Diego
10.2019 - 08.2023
- Assisted in setting up the bar for service shift.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Balanced daily registers and generated sales reports for management.
Secretary
Old Spaghetti Factory
San Diego, CA
10.2019 - 08.2023
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Handled confidential documents with discretion.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting on employee tips for FOH and BOH.
- Processed payroll for up to 30 employees weekly using specialized software.
- Followed IRS guidelines and state regulations when submitting payroll taxes.
Server
The Fish Market
San Diego
02.2013 - 04.2015
Server
Miguels Cocina
Coronado, CA
03.2012 - 02.2014
Bartender Shift Manager
The jungle bar (Los cabos)
03.2011 - 02.2012
Time Share Sales Agent
Raintree vacation club (Los cabos)
San Diego
02.2011 - 10.2011
Server
The Coronado brewing co.
Coronado, CA
02.2008 - 02.2011
Skills
- Customer service
- Employee training
- Point of sale systems
- Order accuracy
- Menu knowledge
- Sales techniques
- Food safety
- Communication skills
- Attention to detail
- Sales expertise
- Catering experience
- Transactions and cash handling
- Upselling
- Willingness to learn
- Continuous improvement
- Fine dining experience
- Excellent communication
- Banquet service
- Food allergies awareness
- Resourceful and reliable
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- RBS certificate
- Food Handlers card
References
References available upon request.
Timeline
Lead Server
Old Spaghetti Factory
10.2019 - 09.2023
Bartender
Old Spaghetti Factory
10.2019 - 08.2023
Secretary
Old Spaghetti Factory
10.2019 - 08.2023
Server
The Fish Market
02.2013 - 04.2015
Server
Miguels Cocina
03.2012 - 02.2014
Bartender Shift Manager
The jungle bar (Los cabos)
03.2011 - 02.2012
Time Share Sales Agent
Raintree vacation club (Los cabos)
02.2011 - 10.2011
Server
The Coronado brewing co.
02.2008 - 02.2011