EmmaLeigh Pierce
Hutto,TX
Summary
Dynamic professional with experience in customer service and front desk operations. Skilled at managing appointments and client inquiries while demonstrating excellent listening and problem-solving abilities. Committed to fostering trust and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Paw Haven Animal Hospital
Hutto, TX
05.2025 - 04.2026
- Greeted and assisted clients, ensuring a welcoming environment for pet owners and their animals.
- Managed appointment scheduling using veterinary practice management software to optimize daily operations.
- Provided accurate information regarding services, fostering trust and enhancing client relationships.
- Handled incoming calls and inquiries utilizing a multi-phone line system, efficiently directing them to appropriate staff members or departments.
- Triaged emergency and non-emergent patients.
- Ensured all Doctors had all available information required to treat the patients accordingly.
- It was also my responsibility to update and maintain accurate medical records from vaccinations, surgical procedures, and scheduling clients when needed.
- It was also responsible for contacting and placing prescriptions for animals.
- It was also my responsibility to work with clients to obtain necessary data for health questionnaires for international travel.
- It was also my responsibility to train new hire candidates on the inner workings of the office.
Front Desk Receptionist
Scenthound
Round Rock, TX
12.2023 - 05.2024
- Handled incoming calls and inquiries, efficiently directing them to appropriate staff members or departments.
- Scheduled clients, checked them in and out.
- Communicated the needs to the back of the house for clients animals. along with relaying the client's dog report card as an insight to their animals health.
- Maintained cleanliness and organization of the reception area, contributing to a professional atmosphere.
- Processed payments and managed financial transactions with attention to detail and accuracy.
- Assisted in maintaining inventory levels of office supplies and veterinary products, supporting operational efficiency.
- Completed telephone leads.
- Completed and updated spreadsheets on a daily basis. Along with recommending products to help with their animals needs.
- Participated in daily team meetings.
Sales Representative
Vector Marketing Company
Cedar Park, TX
08.2023 - 11.2023
- Cultivated strong customer relationships through effective communication and product knowledge.
- Demonstrated adaptability by quickly learning new sales techniques and product offerings.
- Assisted in developing promotional strategies to enhance brand visibility and drive sales.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
Customer Service Representative & Cashier
Tractor Supply Company
Taylor, TX
03.2023 - 07.2023
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in inventory management by restocking shelves and organizing products for easy access.
- Processed transactions accurately using point-of-sale systems to ensure seamless customer experiences.
- Collaborated with team members to maintain store cleanliness and safety standards.
Ranch Hand
DeLoach Ranch
Taylor, TX
06.2022 - 11.2022
- Operated and maintained ranch equipment, ensuring optimal performance and safety standards.
- Assisted in livestock care, including feeding, herding, and health monitoring.
- Implemented efficient pasture management practices to improve grazing conditions.
- Collaborated with team members to enhance daily operational workflows and productivity.
Lodge Tech
DogJoy
Pflugerville, TX
08.2021 - 05.2022
- Operated and maintained grooming equipment to ensure optimal performance and safety standards.
- Provided high-quality pet care services, enhancing customer satisfaction and retention rates.
- Assisted with inventory management, ensuring adequate supplies for daily operations.
- Trained new staff on grooming techniques and customer service protocols to promote consistency.
Education
High School Diploma -
Taylor High School
Taylor05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Can think under pressure
- Common Sense
Accomplishments
Received the Miss Congeniality Award for the Miss Pflugerville Pageant for Duetschen Pfest 2019
Received the Miss Community Service Award for the Miss Pflugerville Pageant for Duetschen Pfest 2019
I also competed in several horse judging competitions across the State of Texas. I would like to note that in 2022, while competing at Nacogdoches I was ranked at 1st place beating out over 400 contestants. I also won a belt buckle for my hard work.
I also raised and fostered two goats my senior year named Willie and Waylon and won several awards at various livestock shows across the state.
I also owned my own horse, a Tri-Paint Mare named Tiny. It was my sole responsibility to ensure her needs were met to include feed, bathing, riding, shoeing, brushing, etc.
Timeline
Front Desk Receptionist
Paw Haven Animal Hospital
05.2025 - 04.2026
Front Desk Receptionist
Scenthound
12.2023 - 05.2024
Sales Representative
Vector Marketing Company
08.2023 - 11.2023
Customer Service Representative & Cashier
Tractor Supply Company
03.2023 - 07.2023
Ranch Hand
DeLoach Ranch
06.2022 - 11.2022
Lodge Tech
DogJoy
08.2021 - 05.2022
High School Diploma -
Taylor High School