- Martial Arts
- Dancing
- Music
- Creative Writing
- Rock Climbing
- Avid Reader
- I enjoy helping others and giving back to the community
Emma Mae Gridley
Middletown
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
5
5
years of professional experience
Work History
Shift Lead
7Brew
11.2024 - Current
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored new team members on company policies and procedures.
- Coordinated shift schedules, optimizing workforce allocation to meet peak demand periods.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Collaborated with management to develop training materials for continuous staff development.
- Monitored inventory levels, facilitating timely restocking to prevent service interruptions.
- Resolved customer complaints promptly, maintaining high levels of service excellence.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Team Lead
Panera Bread
09.2020 - 07.2024
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements, enhancing workflow efficiency in fast-paced environment.
- Resolved customer complaints effectively, maintaining positive dining experiences.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Arts - Psychology
Miami University
05-2026
High School Diploma -
Springboro High School
Springboro, OH05-2022
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Operations monitoring
- Inventory management
Interests
Timeline
Shift Lead
7Brew
11.2024 - Current
Team Lead
Panera Bread
09.2020 - 07.2024
Bachelor of Arts - Psychology
Miami University
High School Diploma -
Springboro High School