EMMANUEL AFRIFA TURKSON
The Bronx,NY
Summary
Results-oriented Service Assistant with expertise in customer inquiries, appointment scheduling, and logistics coordination. Proven experience in resolving issues and optimizing service workflows, enhancing client satisfaction. Skilled in inventory management and team collaboration, contributing to efficient operations and timely equipment maintenance. Adaptable professional capable of thriving under pressure and addressing challenges to support organizational goals.
Overview
2
2
years of professional experience
Work History
Service Assistant
Equipsystem Healthcare and equipment service
Brooklyn, New York
12.2024 - Current
- Assisted in scheduling service appointments for healthcare equipment maintenance.
- Communicated with clients to address inquiries about equipment functionality.
- Prepared and organized service documentation for technician reference.
- Coordinated equipment deliveries and pickups with logistics teams.
- Processed service requests through electronic management systems efficiently.
- Collaborated with team members to ensure timely completion of service tasks.
- Trained new staff on customer service protocols and system usage.
Education
GED -
State of Georgia Technical System
George, IA06-2025
Some College (No Degree) - Broadcast Journalism
Otec School of Journalism And Communication
Kumasi,GhanaSkills
- Scheduling appointments
- Service documentation
- Equipment maintenance
- Logistics coordination
- Inventory management
- Customer service
- Employee training
- Team collaboration
- Technical troubleshooting
- Problem resolution
- Attention to detail
- Communication skills
Timeline
Service Assistant
Equipsystem Healthcare and equipment service
12.2024 - Current
GED -
State of Georgia Technical System
Some College (No Degree) - Broadcast Journalism
Otec School of Journalism And Communication