Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Blas-Mendez

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.



Versatile Actor with background in theater. Multi-talented self starter and team player. Flexible with meeting new challenges and tackling changing priorities in creative environments.

Overview

2
2
years of professional experience

Work History

Sales Representative

Petco
06.2021 - 07.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.

Theater Actor

Central Texas College
02.2023 - 04.2023
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Made necessary adjustments to acting, following guidance and requests from directors.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Memorized lines quickly and delivered convincingly in different acting settings.

Education

Associate of Arts - Interdisciplinary Studies

Central Texas College
Killeen, TX
07.2023

Skills

  • Post-Sales Support
  • Market Research
  • Outreach Initiatives
  • Training and Development
  • Serve Customers
  • Technological Knowledge
  • Monitor Security
  • Reading Comprehension
  • Google Docs
  • Speaking
  • Film
  • Theatrical Productions

Languages

Spanish
Native or Bilingual

Timeline

Theater Actor

Central Texas College
02.2023 - 04.2023

Sales Representative

Petco
06.2021 - 07.2022

Associate of Arts - Interdisciplinary Studies

Central Texas College
Emmanuel Blas-Mendez