Samantha Ramos
Fort Mohave,AZ
Summary
I am focused on keeping teams on-task and exceeding quality, performance and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Technician
Southwest Gas
01.2024 - Current
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Enhanced customer experience with personalized assistance and product recommendations.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
Locator/Plumber
Arizona Pipeline Company
02.2022 - Current
- Repaired plumbing systems, components and equipment.
- Complied with state plumbing codes throughout duration of each project.
- Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
- Installed valves, hangers, supports and flanges inside piping systems.
Laborer
Wash Me Car Wash
08.2021 - 01.2022
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Cook
Pizza Hut
06.2020 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Diploma -
River Valley High School
Mohave Valley, AZ06.2021
Skills
- Creative Solutions
- Safety Techniques
- Safe Work Practices
- Communications Strategies
- PPE Compliance
- Customer Service
- Teamwork and Collaboration
- Following Instructions
- Clear Communication
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Technician
Southwest Gas
01.2024 - Current
Locator/Plumber
Arizona Pipeline Company
02.2022 - Current
Laborer
Wash Me Car Wash
08.2021 - 01.2022
Cook
Pizza Hut
06.2020 - 08.2021
Diploma -
River Valley High School
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