Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Ramos

Fort Mohave,AZ

Summary

I am focused on keeping teams on-task and exceeding quality, performance and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Technician

Southwest Gas
01.2024 - Current
  • Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
  • Streamlined troubleshooting processes for increased efficiency and reduced service times.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.

Locator/Plumber

Arizona Pipeline Company
02.2022 - Current
  • Repaired plumbing systems, components and equipment.
  • Complied with state plumbing codes throughout duration of each project.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Installed valves, hangers, supports and flanges inside piping systems.

Laborer

Wash Me Car Wash
08.2021 - 01.2022
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.

Cook

Pizza Hut
06.2020 - 08.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

Diploma -

River Valley High School
Mohave Valley, AZ
06.2021

Skills

  • Creative Solutions
  • Safety Techniques
  • Safe Work Practices
  • Communications Strategies
  • PPE Compliance
  • Customer Service
  • Teamwork and Collaboration
  • Following Instructions
  • Clear Communication
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Technician

Southwest Gas
01.2024 - Current

Locator/Plumber

Arizona Pipeline Company
02.2022 - Current

Laborer

Wash Me Car Wash
08.2021 - 01.2022

Cook

Pizza Hut
06.2020 - 08.2021

Diploma -

River Valley High School

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Samantha Ramos