Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Cruz

Jacksonville,NC

Summary

Detail-oriented with nearly a decades' worth of experience in Financial, Customer Service, Sales, and Game Design/Art Fields. Capable of proficiently and efficiently communicating, solving problems, and presenting ideas in a concise manner.

Overview

9
9
years of professional experience

Work History

Sales Specialist

Home Depot
02.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Managed approximately 20-50+ incoming calls, emails, and faxes a day from customers regarding quotes for doors and windows.

Game Director

Self Employed Web
03.2023 - Current
  • Developed creative solutions that drove engagement with published content.
  • Worked alongside writers and producers to create unique designs and game mechanics for paid D&D Homebrew Content for community usage.
  • Interacted and Communicated with Customers who wished to purchase my artwork.
  • Utilized Adobe Programs such as Photoshop, Animate, Premier, etc. to render artwork for Customers.
  • Proficient with Art Programs such as Krita and Clip Studio
  • Utilized 3D Programs such as Maya, Blender, 3DS Max to create and animate characters.
  • Developed storyboards outlining animation plans.
  • Balanced and adjusted gameplay experiences to increase critical and commercial success of product.
  • Leads team of Artists, Animators, Game Developers, Writers, Etc. to Create Content
  • Successfully published and shipped 2 Games.

Disbursing Official

United States Marine Corps, USMC
01.2020 - 01.2024
  • Proficient in Office Programs, such as Outlook, Word, Excel, etc.
  • Financially and Legally Responsible for the Audit, Review, and Approval of Hundreds of Thousands of Travel Vouchers.
  • Led teams of Marines, successfully completing any tasks or problems that came about via the work flow.
  • Proficient in the Creation and Presentation of DoD and Defense Travel System Policies not only to those under my charge, but to other units throughout the Marine Corps (to include high ranking officials).
  • Knowledgeable in job to the point where I became the go-to in regards to Customer Service and Assisting Members with their Travel Claim needs.
  • Promoted to a position where I would Audit those who approved said Travel Claims, ensuring to keep the integrity and accuracy of the Regional Disbursing Office at 95%.
  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with a strong work ethic
  • Awarded Letters of Appreciation, Certificates of Commendation, and a Good Conduct Medal for Superior Performance of Duties and Responsibilities

Sales Associate

Michaels Arts And Crafts
01.2016 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Managed more than 50+ Calls Daily from Customers, nearly double during holiday seasons.
  • Due to experience in art field, I could proficiently assist customers with their purchases, directly increasing sales.

Education

Bachelor of Arts - Game Design

Southern New Hampshire University
Hooksett, NH
11-2024

High School Diploma -

Mansfield Senior High School
Mansfield, OH
05.2018

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Sales presentations
  • Cash handling
  • Pipeline management
  • Sales training
  • Relationship selling
  • Account management
  • Inquiry handling
  • Inventory maintenance

Timeline

Sales Specialist

Home Depot
02.2024 - Current

Game Director

Self Employed Web
03.2023 - Current

Disbursing Official

United States Marine Corps, USMC
01.2020 - 01.2024

Sales Associate

Michaels Arts And Crafts
01.2016 - 01.2018

Bachelor of Arts - Game Design

Southern New Hampshire University

High School Diploma -

Mansfield Senior High School

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Emmanuel Cruz