Emmanuel Dacunto
Ridgewood
Summary
Proactive ramp agent known for strong customer service and attention to detail. Experienced in coordinating with flight crews and maintaining safety protocols. Ready to contribute to a dynamic team focused on operational excellence. Dedicated professional with experience in ramp operations and security. Skilled in safety checks, equipment maintenance, and effective team collaboration. Eager to leverage problem-solving abilities to enhance operational efficiency and customer satisfaction. Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Ramp Agent
JFK Airport
Queens
01.2024 - 04.2025
- Loaded and unloaded baggage from aircraft and transport vehicles.
- Ensured timely delivery of luggage to designated areas.
- Operated ground support equipment for aircraft servicing.
- Coordinated with flight crews for baggage handling procedures.
- Conducted safety checks on equipment and work areas.
Unarmed Security Guard
Foot Locker
Manhattan
06.2023 - 03.2024
- Monitored store premises to ensure safety and security of customers and staff.
- Conducted regular patrols to identify and report suspicious activities or safety hazards.
- Assisted in managing crowd control during peak shopping hours to maintain order.
- Collaborated with store management to enforce company policies and safety protocols.
village taverna
Restaurant
Manhattan
10.2021 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Queens Metropolitan High School
Forest Hills, NY08-2023
Skills
- Baggage handling
- Ground support operation
- Equipment maintenance
- Safety compliance
- Flight coordination
- Customer service
- Incident reporting
- Crowd control
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Security awareness
Certification
security guard certification
Timeline
Ramp Agent
JFK Airport
01.2024 - 04.2025
Unarmed Security Guard
Foot Locker
06.2023 - 03.2024
village taverna
Restaurant
10.2021 - 02.2022
High School Diploma -
Queens Metropolitan High School