Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

Emmanuel Hernandez Meza

Houston

Summary

Seeking a dynamic role within a company that offers growth potential, where my skills in English and Spanish can be effectively utilized. Eager to contribute an energetic and positive attitude, while gaining valuable experience to enhance the overall success of your organization.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Wayne Enterprise
09.2023 - Current
  • Answering phone calls and emails from customers
  • Addressing customer inquiries and concerns
  • Resolving customer issues and problems
  • Providing information about products or services
  • Ensuring customer satisfaction
  • Assisting with online point ordering
  • Checking on orders and ensuring timely fulfillments
  • Assisting service and installation departments
  • Abiding by company procedures and policies
  • Maintaining customer records and documents
  • Invoice submittal through portals, mail and email.

Warehouse Associate

Wayne Enterprise
08.2022 - Current
  • Ensure sure all items are pulled according to order
  • Transport heavy products to correct location
  • Ensure all products are put away neatly in the correct locations
  • Perform all duties as assigned by supervisor

Worship Leader

Houston’s First Baptist Church
08.2018 - Current
  • Perform for community services on Sundays
  • Active musician
  • Proficient in guitar, keys, and lead vocals
  • Public speaking when needed

Sales Floor Associate

Ross Stores
08.2017 - 02.2020
  • Maintained exceptional customer service
  • Handled cash and credit card payments
  • Performed multiple tasks efficiently throughout the day
  • Ensured that all policies and procedures were followed
  • Created and implemented ideas to help the store run effectively
  • Utilized problem solving skills to resolve customer issues when needed

Volunteer

Lakewood Church
01.2015 - 11.2019
  • Served for Middle School and Young Adults ministries
  • Developed a positive report with youth, staff, and leaders
  • Served as a role model and created a safe environment for youth services
  • Engaged in service activities for youth including summer camps, life groups, and service games

Fulfillment Associate

Amazon Fulfillment Warehouse
07.2016 - 07.2017
  • In charged of end-to-end process of packages while in the warehouse
  • Meet daily packaging goals
  • Team leader of workstation
  • Responsible for shipping accuracy

Education

Associate of Science - Business Analytics

Lone Star College
Houston

GED -

High School
Houston, TX
08-2020

Skills

  • Bilingual Communication
  • Microsoft Software Proficiency
  • Strong Detail Orientation
  • Quick Learner
  • Analytical Problem Solving
  • Self-Motivated Worker
  • Collaborative Team Player
  • Strong Customer Service Skills
  • Strong Leadership Abilities
  • Excellent interpersonal skills
  • Upholds Ethical Standards
  • Youth Engagement Experience

Activities

Volunteer, Lakewood Church, Houston, Texas, 01/15, 11/19, Served for Middle School and Young Adults ministries., Developed a positive report with youth, staff, and leaders., Served as a role model and created a safe environment for youth services., Engaged in service activities for youth including summer camps, life groups, and service games.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Wayne Enterprise
09.2023 - Current

Warehouse Associate

Wayne Enterprise
08.2022 - Current

Worship Leader

Houston’s First Baptist Church
08.2018 - Current

Sales Floor Associate

Ross Stores
08.2017 - 02.2020

Fulfillment Associate

Amazon Fulfillment Warehouse
07.2016 - 07.2017

Volunteer

Lakewood Church
01.2015 - 11.2019

Associate of Science - Business Analytics

Lone Star College

GED -

High School

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Emmanuel Hernandez Meza