Emmanuel Kayee
Providence,Ri
Summary
Proven track record of enhancing customer satisfaction and order accuracy as an Online Grocery Associate at Walmart. Skilled in inventory management and customer engagement, demonstrated adaptability and a commitment to excellence. Achieved high satisfaction ratings through effective teamwork and decision-making, showcasing physical stamina and a flexible schedule to meet demanding deadlines.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
05.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Package Sorter
UPS Warehouse
09.2022 - 05.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Education
Sport And Fitness Management
University of New Haven
West Haven, CTSkills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Adaptability to Change
- Safe Lifting Techniques
- Decision-Making
- Upbeat and Outgoing Attitude
Timeline
Online Grocery Associate
Walmart
05.2023 - Current
Package Sorter
UPS Warehouse
09.2022 - 05.2023
Sport And Fitness Management
University of New Haven
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