Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Mpoyi

Louisville,KY

Summary

Results-driven Process Assistant with a proven track record of driving efficiency, quality, and safety in fast-paced environments. Leveraging expertise in complex problem-solving, critical thinking, and team collaboration to deliver high-quality results and exceed expectations.

Overview

6
6
years of professional experience

Work History

Quality/Problem Solve Process Assistant

Amazon LUK7
Shepherdsville, KY
06.2024 - Current
  • Monitored returns processes to ensure compliance with quality and operational standards, maintaining accuracy and reducing defective or misprocessed items.
  • Conducted audits and detailed inspections of returned products, implementing corrective actions to improve process reliability and throughput.
  • Oversaw shift operations, allocating tasks while monitoring productivity, quality, and safety metrics.
  • Collaborated with cross-functional teams to identify recurring return process issues and drive continuous improvements.
  • Provided coaching and support to associates, training them on proper returns handling and quality inspection procedures.
  • Developed and maintained Microsoft Excel spreadsheets for accurate reporting, tracking key performance indicators, and analyzing trends to support process improvements.

Process Assistant

Amazon LUK7
Shepherdsville, KY
11.2023 - 06.2024
  • Engaged associates to minimize quality defects in the customer returns process.
  • Managed 20 to 40 direct process associates, enhancing efficiency and productivity.
  • Coached associates on escalating process barriers to improve productivity performance.
  • Coached team on safety protocols and the importance of escalating safety concerns.
  • Conducted quarterly coaching sessions, achieving a productivity rate aligned with business needs.

Amazon Warehouse Associate

Amazon SDF8
Jeffersonville, IN
06.2020 - 11.2023
  • Achieved top 5% ranking among associates through maintaining high productivity and quality standards.
  • Cross-trained in pick, stow, and customer return processes to enhance operational flexibility.
  • Processed inbound and outbound customer packages efficiently to meet service expectations.
  • Ensured the timely stowing of packages while serving as a Tote hunting trainee.

Education

Bachelor of Science - Health Information Technology

Western Governors University
Salt Lake City, UT
12-2026

Associate of Applied Science - Computer And Information Technology

Jefferson Community And Technical College
Louisville, KY
05-2023

Skills

  • Complex Problem Solving
  • Critical Thinking
  • Goal Setting and Prioritization
  • Time Management
  • Project Management
  • Effective team collaboration
  • Active Listening
  • MS Office (Word, Excel, Access, PowerPoint)

Timeline

Quality/Problem Solve Process Assistant

Amazon LUK7
06.2024 - Current

Process Assistant

Amazon LUK7
11.2023 - 06.2024

Amazon Warehouse Associate

Amazon SDF8
06.2020 - 11.2023

Bachelor of Science - Health Information Technology

Western Governors University

Associate of Applied Science - Computer And Information Technology

Jefferson Community And Technical College