EMMANUEL NWABEKE
North Attleboro,MA
Summary
Dynamic Customer Service Associate , excelling in problem resolution and team collaboration. Expert in POS system operation, I enhanced customer satisfaction through effective issue resolution and training initiatives. Committed to maintaining an organized sales floor, I contributed to operational efficiency and guest services excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Home Depot
06.2023 - 07.2025
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained knowledge of store promotions and product features to provide informed recommendations.
- Handled returns and exchanges professionally, adhering to company policies for customer service consistency.
- Provided training to new associates on customer service protocols and store operations, fostering teamwork.
- Implemented best practices for maintaining a clean and organized sales floor, contributing to operational efficiency.
- Collaborated with team members to resolve customer issues quickly and effectively, improving satisfaction.
- Supported inventory management by restocking shelves and organizing merchandise displays for visibility.
Shift Leader
KFC
03.2025 - 01.2026
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on food safety protocols and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted regular quality checks to maintain high standards of food preparation and presentation.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Coordinated shift schedules to ensure adequate staffing during peak hours for optimal service delivery.
Education
High School Diploma -
City of Wisdom International School
Abia StateSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- Guest services
- Complex Problem-solving
- POS system operation
Languages
Igbo
Full Professional
Timeline
Shift Leader
KFC
03.2025 - 01.2026
Customer Service Associate
Home Depot
06.2023 - 07.2025
High School Diploma -
City of Wisdom International School