EMMANUEL OWUSU-ANSAH
Bronx,NY
Summary
Adept at client counseling and problem-solving, I enhanced client satisfaction and maintained confidentiality in sensitive situations at the U.S. Postal Service. My expertise in client advocacy and developing action plans has consistently improved outcomes, showcasing my ability to address concerns with empathy and professionalism.
Overview
13
13
years of professional experience
Work History
Mail Carrier
U.S. Postal Service, USPS
04.2014 - 12.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Residence Counselor
Saint Dominic's Home
02.2011 - 04.2014
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Residence Counselor
Institute Of Applied Human Dynamics
10.2009 - 05.2011
- Engaged clients in conversation to determine feelings and apprehensions.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Education
Associate of Science - Practical Nursing
Jersey College School of Nursing
Teterboro, NJ03.2024
Bachelor of Arts -
College of Mount Saint Vincent
Bronx, NY05.2013
Skills
- Problem-solving abilities
- Skilled in intake interviewing
- Client Counseling
- Self-care strategies
- Client Advocacy
- Daily living activities educator
Certification
- Licensed Practical Nurse
Timeline
Mail Carrier
U.S. Postal Service, USPS
04.2014 - 12.2022
Residence Counselor
Saint Dominic's Home
02.2011 - 04.2014
Residence Counselor
Institute Of Applied Human Dynamics
10.2009 - 05.2011
Associate of Science - Practical Nursing
Jersey College School of Nursing
Bachelor of Arts -
College of Mount Saint Vincent
Similar Profiles
Shirley WashingtonShirley Washington
Manager Distribution Operations at U.S. Postal Service, USPSManager Distribution Operations at U.S. Postal Service, USPS
Kevin CregeenKevin Cregeen
Letter Carrier at U.S. Postal Service, USPSLetter Carrier at U.S. Postal Service, USPS
Brian StephensBrian Stephens
Manager Tranportation Operations at U.S. Postal Service, USPSManager Tranportation Operations at U.S. Postal Service, USPS
Theresa MerrellTheresa Merrell
Retired Rural Carrier at U.S. Postal Service, USPSRetired Rural Carrier at U.S. Postal Service, USPS
Casey "Kat" WebsterCasey "Kat" Webster
Sales Associate at Dollar TreeSales Associate at Dollar Tree