Emmanuel Sanchez
La Puente,CA
Summary
Current Customer service Representative looking to get back into the Information Technology Industry asking for a shot at an interview.
Very green to the technology world but it is a field I am very interested and eager to grow in.
Have knowledge of in setting up and installing networking devices, workstation hardware and doing basic OS installs and and desktop setups but when it comes to the action behind the scenes of active directory and writing and running automation scrips or configuring networks to fit a company that is where I lack knowledge.
Hoping for a chance to prove I am a quick study and a great asset to any team willing to give me a shot.
Overview
8
8
years of professional experience
Work History
Sales/Customer Service Representative
Ikon Motorsports
City Of Industry, CA
06.2023 - Current
- Tasked with answering any buying inquiries about our products and assisting with any issues that occur with any orders placed.
- Handle eBay messages using ZenDesk and a support email for our main website orders.
- Create any sales orders for any buyers wanting to pick up parts locally or wanting to place a direct sales order.
- Assist with filing for any refunds or replacements for buyers.
IT/ Product Support Technician
Ecolife Technologies Inc.
City Of Indusdtry, CA
11.2022 - 06.2023
- Originally applied for customer service, but was offered a position as a product technician to test and document faulty units that were returned, in order to send them to our manufacturer to see what can be improved to prevent unit recalls and returns, and provide a long-lasting product.
- Assisted with any hardware and network issues with the customer service team and manager, replacing printer ink, troubleshooting connectivity issues with end users' computers, and any other devices in the office.
- Prepared and set up conference room for any video calls with our international customer service and R&D teams.
IT Field Technician
IT Contract Experts
Rancho Cucamonga, CA
06.2022 - 11.2022
- Drove across southern California to check in at different job sites and locations.
- Ran, terminated, and patched Ethernet cables for network devices, cameras, and equipment for various companies and work sites.
- Set up server racks and rooms to be prepared for company technicians.
- Replacement of workstations and computer towers for companies getting upgrades.
- Upgraded printers for multiple retail stores.
- Set up peripherals and parts for POS self-checkout stands for IKEA.
General Warehouse Associate
Best Buy
Compton, CA
09.2021 - 06.2022
- Tasked with driving a stand lift and loading trailers with home appliances to be shipped to Best Buy stores.
- Assisted with any Will Call customers that came by to pick up appliances.
Computer Builder
Ibuypower
City Of Industry, CA
10.2020 - 08.2021
- Started as a Team Lead with the inventory department, counting incoming stock and fulfilling accessories for custom PC builds, such as case fans, CPU coolers, power supplies, and cables.
- Used a sales software to change any parts in orders for items no longer in stock, so the sales department can update the buyers.
- Later, I moved to the building department, where I would grab orders and build custom PC builds for orders made online.
Warehouse Employee
Classic Distributing & Beverage
City Of Industry, CA
06.2018 - 09.2020
- Picked orders on a pallet rider for bars, stores, and markets across Southern California.
Specialist
La County Parks And Recreation
La Puente, CA
05.2016 - 06.2018
- Assisted with community event set up and tear down.
- Tasked with watching over children who where enrolled in our after school programs, summer days camps and winter camps.
- engaged with the children in outdoor activities and indoor games.
Education
High School Diploma -
Glendale A Wilson
Hacienda Heights05-2016
Skills
- Account updating
- Data Collection
- Hardware installations
- End-user support
- Device configuration
- Document Review
- Help Desk Operations
- Desktop setup and install
- Ticketing system
Languages
Spanish
Limited
Timeline
Sales/Customer Service Representative
Ikon Motorsports
06.2023 - Current
IT/ Product Support Technician
Ecolife Technologies Inc.
11.2022 - 06.2023
IT Field Technician
IT Contract Experts
06.2022 - 11.2022
General Warehouse Associate
Best Buy
09.2021 - 06.2022
Computer Builder
Ibuypower
10.2020 - 08.2021
Warehouse Employee
Classic Distributing & Beverage
06.2018 - 09.2020
Specialist
La County Parks And Recreation
05.2016 - 06.2018
High School Diploma -
Glendale A Wilson
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