Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brisa Gonzalez

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

SALES/Customer Service Representative

AAA Atlas Bail Bonds
11.2017 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided primary customer support to internal and external customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Customer Service Representative

Molina Health Care
02.2017 - 11.2017


  • Met customer call guidelines for service levels, handle time and productivity.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Education

High School Diploma -

Thomas Jefferson High School
Dallas, TX
05.2016

Skills

  • Customer Service
  • Data Entry
  • Account Updating
  • Paperwork Processing
  • Problem-Solving Abilities
  • Microsoft Excel

Languages

Spanish
Full Professional

Timeline

SALES/Customer Service Representative

AAA Atlas Bail Bonds
11.2017 - Current

Customer Service Representative

Molina Health Care
02.2017 - 11.2017

High School Diploma -

Thomas Jefferson High School

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Brisa Gonzalez