EMMANUEL SOSA
Lockport,IL
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Proven leadership and management skills with great customer service. Outgoing and friendly worker with extensive knowledge of CSG and Retail 360.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Xfinity
12.2023 - Current
- Awarded Life Saver award from Market Manager Ashley Wellwerts for taking on Store Manager responsibilities while store manager was on leave
- Consistent TNPS scores over 70%
- Proficient in CSG and Einstein
- Worked with agents and customers to resolve collection disputes per policy
- Familiar with credit and collections policies
- Completed weekly inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
- Created employee schedules to align coverage with forecasted demands
Lead Retail Sales Consultant
Xfinity Comcast
06.2021 - 12.2023
- Received Life Saver Award from Dan Chidley for assisting Orland park and Homewood Locations
- Completed Observations on team members
- Served as SFL in Homewood in July 2022 to assist current Manager and train new hires
- Assisted Orland Park location in June 2022 as team rep and SFL and contributed to store achieving 3.15 mobile close rate
- Served as peer mentor for New hires
- Achieved 116% Total Commissionable RGU Performance in Q3
Sr. Sales Consultant
Xfinity Comcast
02.2015 - Current
- Achieved 106% to sales quota in Q4 2020
- Act as a team lead and assist associates with any CSG related questions/issues
- Take on additional projects as appointed by leadership
- Selected for temporary role as over the phone mobile and technical support during pandemic shut down
- Received multiple Comcast customer compliments for outstanding customer service
Telesales Lead Consultant
U.S. Cellular
09.2007 - 01.2014
- Met sales goals with average performance of 105%
- Trained and mentored telesales new hire class
- Facilitate Sales Team Meetings shaping and executing business strategy
Supervisor
United Parcel Service
09.1999 - 08.2007
- Met business plan on a consistent basis with 100% effectiveness
- Maintained employee stats and records
- Train employees and interacted with them while dealing with constant changing business plans
Education
Most coursework completed -
DePaul University
Chicago, ILSkills
- Relationship Building
- Bilingual in Spanish
- Consultative Sales
- Account Management
- Adaptability
- CSG
- Einstein
Accomplishments
- Completed Career Path training
- Graduated Professional Development Program
- PDP Team Lead Project was selected and implemented and is now an official position
- Received numerous Dynamic Deeds for outstanding customer service and sales
- Graduated UPS Leadership Training
- Awarded UPS supervisor of the month on multiple occasions.
Timeline
Assistant Manager
Xfinity
12.2023 - Current
Lead Retail Sales Consultant
Xfinity Comcast
06.2021 - 12.2023
Sr. Sales Consultant
Xfinity Comcast
02.2015 - Current
Telesales Lead Consultant
U.S. Cellular
09.2007 - 01.2014
Supervisor
United Parcel Service
09.1999 - 08.2007
Most coursework completed -
DePaul University
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