Emmanuel Zaragoza
Denver,CO
Summary
Dynamic Business Operations Analyst with a proven track record at Olameter Corporation, excelling in customer service and effective communication. Skilled in onboarding and process improvement, I leverage critical thinking to enhance team performance and empower clients. My outgoing personality fosters strong relationships, ensuring exceptional service delivery and satisfaction.
Overview
10
10
years of professional experience
Work History
Business Operations Analyst/Recruiter/Administrative Assistant
Olameter Corporation
09.2021 - Current
- - Communicate with homeowners and contractors to ensure excellent customer service
- - Screening, assisting with hiring and onboarding of new employees
- - Created and maintained records for hiring, logistics, payroll
Member Services
Anthem BlueCross and Blue Shield (BC Forward)
05.2021 - 09.2021
- - Resolve any and all member concerns in a timely manner
- - Handled 30 calls per day on average
- - Empowered Members with self-service options
Quality Assurance Specialist/Customer Service specialist
Dish Network
11.2015 - 04.2020
- - Evaluate all sales agents efficiently to ensure quality service
- - Listen, care and connect with customers to resolve any and all concern
- - Identified behavioral trends to facilitate process improvement
Security Guard
Tavern Hospitality Group
09.2017 - 10.2019
- - Greet all customers as they enter and exit the venue
- - Keep the venue clean and tidy
- - (Provide a safe environment for all patrons
Education
High School Diploma -
Brady Exploration School
Denver, CO08-2009
Skills
- Customer service
- Sales techniques
- Effective communication
- Critical thinking
- Product recommendations
- Outgoing personality
- Friendly and outgoing
- Microsoft Excel
- Attention to detail
- Time management
- Computer proficiency
- Multi-tasking strength
Timeline
Business Operations Analyst/Recruiter/Administrative Assistant
Olameter Corporation
09.2021 - Current
Member Services
Anthem BlueCross and Blue Shield (BC Forward)
05.2021 - 09.2021
Security Guard
Tavern Hospitality Group
09.2017 - 10.2019
Quality Assurance Specialist/Customer Service specialist
Dish Network
11.2015 - 04.2020
High School Diploma -
Brady Exploration School