Emmanuella Mensah
Henrico,VA
Summary
A dedicated and results-driven Customer Service Professional, who enjoys being part of developing and leading vibrant sales and customer service team and an efficient student pursing a nursing degree program and aiming to add value to a dynamic team while building skills and acquiring new knowledge. I am well versed in caring, researching, evaluating, respecting and with a strong understanding of health and medical services. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
MAXIMUS FEDERAL SERVICE
Chester, VA
11.2021 - 12.2022
- This is a seasonal CSR position and responsibilities include answering the phone and assisting Consumers with applications
- Assist Consumers in terminating coverage
- Assist Consumers in enrolling in coverage
- Explain health resources, Eligibility notice and questions about Insurance Coverage and application
- Submitting escalations and calming down frustrated consumers.
CNA - Certified Nursing Assistant
manassas health and rehab
Manassas, VA
11.2020 - 08.2021
- Help with activities of daily living
- Answering call light
- Keeping companionship when available
- Making beds.
Babysitter (part-time)
Manassas, VA
05.2019 - 07.2021
- Give them showers
- Cook and prep meals
- Make sure they do their homeworks
- Get them from bus stop
- Take them to the park
- Make sure they take their naps
- Make home tidy and clean.
Domino's Pizza
12.2019 - 06.2020
- Processing transactions, helping customers to locate products, place an order, keep sales floor organized and well-stocked
- Ensuring customers enjoy their shopping experience and felt welcome
- Monitoring and ensuring sales target set is achieved
- Monitoring and suggesting alternative actions to competitive activities.
Customer Service Representative (CSR)
Ghana Health Service
Greater Accra
12.2017 - 12.2018
- Assisting patient schedule doctors appointment
- Help patient fill forms
- Managing schedules and picking phone calls
- Transferring calls to other departments
- Writing emails and managing requests emails
- Reaching out after missing calls due to non operational hours.
Sales Associate
Celestin's Creations
07.2017 - 09.2017
- Consistently exceeded customer expectation and achieved the business objectives
- Make counter transactions by receiving payments from customers on behalf of the company.
Education
BACHELOR'S DEGREE - Nursing
Bon Secours Memorial College of Nursing
Mechanicsville, VA12-2025
ASSOCIATE DEGREE - General Studies
NORTHERN VIRGINIA COMMUNITY COLLEGE
Manassas, VA05-2021
HIGH SCHOOL DIPLOMA - General Science
ST LOUIS SENIOR HIGH SCHOOL
Accra-Ghana04-2017
Skills
- Computer Training (MS-EXCEL, MS-WORD) and Certified Nursing Aid (CNA) License
- Communication techniques
- Knowledge in Rehabilitation healthcare
- Typing
- Caregiving
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Collection
- Call Management
- Account Updating
- Scheduling
- Call Center Operations
- Technical Support
- Call Triaging
- Problem Resolution
- Report Creation
Certification
- Certified Nursing Assistant (CNA), 06/01/21, 05/01/23
- BLS Certification
Accomplishments
Awarded the Best Sales Personnel in December 2017 for extraordinary sales performance and dedication to work.
Awarded best Customer service representive in 2021
Won Called to shine 3 times
Personal Information
Relocation: Anywhere
Timeline
CSR - Customer Service Representative
MAXIMUS FEDERAL SERVICE
11.2021 - 12.2022
CNA - Certified Nursing Assistant
manassas health and rehab
11.2020 - 08.2021
Domino's Pizza
12.2019 - 06.2020
Babysitter (part-time)
05.2019 - 07.2021
Customer Service Representative (CSR)
Ghana Health Service
12.2017 - 12.2018
Sales Associate
Celestin's Creations
07.2017 - 09.2017
BACHELOR'S DEGREE - Nursing
Bon Secours Memorial College of Nursing
ASSOCIATE DEGREE - General Studies
NORTHERN VIRGINIA COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - General Science
ST LOUIS SENIOR HIGH SCHOOL
- Certified Nursing Assistant (CNA), 06/01/21, 05/01/23
- BLS Certification
Similar Profiles
Lisabeth MaldonadoLisabeth Maldonado
Dual CSR at MAXIMUS FEDERAL SERVICEDual CSR at MAXIMUS FEDERAL SERVICE
Audrianna LewisAudrianna Lewis
Customer Service Representative/Head of Organizing Committee at MAXIMUS FEDERAL SERVICECustomer Service Representative/Head of Organizing Committee at MAXIMUS FEDERAL SERVICE
Jessica BrewerJessica Brewer
Customer Service Representative at MAXIMUS FEDERAL SERVICECustomer Service Representative at MAXIMUS FEDERAL SERVICE