Working with children's
Emmanuelle Oranvile
Medical billing and coding
Brooklyn,NY
Summary
Welcoming Front Desk Associate with [Number] years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work History
Front Desk Associate
SOS Staffing
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Customer Service Representative
Alorica
Brooklyn, NY
06.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Call Center Customer Service Representative
Arise
Brooklyn, NY
10.2020 - 11.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Initiated termination of customer contract upon request.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved [Type] issues over phone with [Number] customers daily.
Home Health Care Aide
Regency Healthcare
Brooklyn, NY
05.2016 - 09.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Cashier
The Children's Place
Brooklyn, NY
04.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Medical Billing And Coding
DeVry University
Downers Grove, IL 08.2020 - 07.2021
High School Diploma -
Brooklyn
Brooklyn, NYSkills
Office administration
Registration
Scheduling
Social perceptiveness
Staff Management
Sorting and labeling
Housekeeping
[Language] fluency
Surveillance
ASI FrontDesk
Administrative support
Bookkeeping
Travel coordination
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Documented and resolved delivery which led to good result with the clients
Certification
Home Health Aid
Interests
Call center services
Timeline
Call Center Customer Service Representative
Arise
10.2020 - 11.2021
Associate of Science - Medical Billing And Coding
DeVry University
08.2020 - 07.2021
Customer Service Representative
Alorica
06.2020 - 02.2022
Cashier
The Children's Place
04.2017 - 12.2018
Home Health Care Aide
Regency Healthcare
05.2016 - 09.2021
Front Desk Associate
SOS Staffing
High School Diploma -
Brooklyn