Emmeline Stougard
Corning,IA
Summary
Customer-oriented manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Platinum Supplemental Insurance Inc.
Dubuque, Iowa
01.2024 - 07.2024
- Provided accurate information about products, prices and services.
- Paid attention to customers' needs in order to provide them with the best policies.
- Worked to get to know each customer personally to provide a meaningful interaction.
- Educated customers about products and services offered by the company.
- Resolved customer complaints promptly and efficiently.
- Sparked social conversations with customers to provide friendly atmosphere and smooth experience.
- Advised customers on the latest product features and benefits.
Supervisor
UPS
Des Moines, IA
11.2022 - 12.2023
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 10+ employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
Sales Associate
TruGreen Lawn Care
Ankeny, IA
01.2021 - 03.2022
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Coach
Corning Gymnastics
Corning, IA
02.2012 - 06.2018
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Assessed physical condition of athletes to determine readiness for competition.
- Mentored team members in order to build confidence and foster a supportive environment.
Education
High School Diploma -
Waukee High School
Waukee, IA05-2018
Skills
- Customer service
- Complaint resolution
- Performance Management
- Marketing
- Staff Development
- Strategic Planning
- Product Knowledge
- Positive and professional
Certification
I am licensed in Health and LIfe Insurances
Timeline
Sales Associate
Platinum Supplemental Insurance Inc.
01.2024 - 07.2024
Supervisor
UPS
11.2022 - 12.2023
Sales Associate
TruGreen Lawn Care
01.2021 - 03.2022
Coach
Corning Gymnastics
02.2012 - 06.2018
High School Diploma -
Waukee High School
Similar Profiles
David FaganDavid Fagan
Insurance Sales Agent at Platinum Supplemental Insurance Inc.Insurance Sales Agent at Platinum Supplemental Insurance Inc.
Dakota ShipmanDakota Shipman
Insurance Sales Consultant at Platinum Supplemental Insurance Inc.Insurance Sales Consultant at Platinum Supplemental Insurance Inc.
Heather FulferHeather Fulfer
Insurance Agent at Platinum Supplemental Insurance Inc.Insurance Agent at Platinum Supplemental Insurance Inc.