Emmersen Downing
Hansens IGA
Madison,WI
2
years of professional experience
Results-oriented professional with strong problem-solving skills and a track record in team leadership within retail settings. Recognized for fostering positive team environments and implementing process improvements that enhance customer experiences and operational efficiency.
Work History
Cashier Team Lead
4 Months- Supervised cashier team, ensuring optimal performance and customer service standards.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Performed store closing and shift-change actions and kept accurate shift-change logs.
- Managed daily cash drawer reconciliation, maintaining accuracy in financial transactions.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
Cashier
1 Year 11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to manage inventory levels and restock merchandise promptly.
- Handled cash and credit card payments accurately, minimizing discrepancies in daily transactions.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty within the community.
Coaching Staff Member
2 Months- Coordinated team practices, ensuring effective execution of drills and strategies.
- Developed individualized training programs to enhance athlete performance and skill development.
- Assessed player progress through regular evaluations and feedback sessions.
- Fostered a positive team environment by promoting communication and collaboration among athletes.
Education
High School Diploma
- High Honor Roll (All Semesters, 2022-2026)
- Awarded Mississippi Valley All-Conference Academic Team (Fall Semesters 2024-2025)
- Wisconsin Academic Excellence Scholarship Recipient
- Completed AP course in World History, Chemistry, Physics 1, Literature and Composition, Language and Composition, Biology, Calculus AB
- 4.0 GPA
- Ranked in Top 2% of class
- Extracurricular Activities: Varsity Volleyball (2024-2025)
- Future Business Leaders of America (FBLA) Member (2022-2026)
- Elected to President for FBLA in 2025
- Key Club Member (2024-2026)
- Elected to Vice President for Key Club in 2025
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Dependable team player
Customer engagement
Timeline
Cashier Team Lead
Hansens IGA
06.2026 - CurrentRead More
Coaching Staff Member
Sparta Sparks
03.2026 - 05.2026Read More
Cashier
Hansens IGA
07.2024 - 06.2026Read More
Sparta High
High School Diploma
Read More