Emmett (Gene) Jones
Lorena,TX
Summary
Proven Territory Manager at Ecolab, adept in territory management and sales development, enhanced customer satisfaction by establishing key relationships and exceeding sales quotas. Leveraged staff training and sales expertise to grow a robust customer base, achieving notable revenue growth. Demonstrates exceptional problem-solving and communication skills, driving continuous business opportunities.
Overview
18
18
years of professional experience
Work History
Territory Manager/Route Service Sales Representative
Ecolab
02.2006 - 06.2024
- Established successful account relationships by building rapport and maintaining consistent communication.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Displayed products properly at customer sites and according to company specifications and policies.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Operated delivery vehicles safely and efficiently.
- Communicated regularly with dispatcher for delivery route details and changes.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
Education
Associate of Applied Science - Automotive Technology
Texas State Technical College - Waco
Waco, TX06.1984
Skills
- Staff Training
- Goals and performance
- Improvement planning
- Product and Service Sales
- Sales Development
- Sales expertise
- Territory Management
Timeline
Territory Manager/Route Service Sales Representative
Ecolab
02.2006 - 06.2024
Associate of Applied Science - Automotive Technology
Texas State Technical College - Waco
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