Emily Elliott
Mount Orab
Summary
Dependable Customer Service Coordinator with robust experience in managing customer service teams and improving service procedures. Strengths include strong problem-solving skills, exceptional communication abilities, and sharp proficiency in using relevant software tools. Noteworthy impact made in previous roles by enhancing overall customer satisfaction levels and streamlining workflow processes.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Total Quality Logistics Inc.
Cincinnati
10.2021 - Current
- Evaluated employee job performance and motivated staff to improve productivity.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
Sub Artist
SUBWAY®Restaurants
Cincinnati
06.2020 - 08.2021
- Prepared sandwiches and other food items according to customer orders.
- Assisted with unloading deliveries of fresh ingredients for the day's menu items.
- Cleaned dishes, utensils, and equipment used in the preparation of food items.
- Organized storage areas for incoming ingredients, tools, and equipment.
- Displayed a friendly attitude towards customers at all times during interactions.
- Kept customer and food preparation areas clean and well-organized.
Drive Thru Attendant
Frisch's Big Boy
Batavia
09.2019 - 09.2020
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured that all beverages were prepared correctly following company recipes.
- Operated cash register to accept payment from customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Western Brown High School
Mount Orab, OH05-2021
Skills
- Customer service
- Employee training
- Performance management
- Complaint resolution
- Organizational skills
Timeline
Customer Service Coordinator
Total Quality Logistics Inc.
10.2021 - Current
Sub Artist
SUBWAY®Restaurants
06.2020 - 08.2021
Drive Thru Attendant
Frisch's Big Boy
09.2019 - 09.2020
High School Diploma -
Western Brown High School