Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Locker + Customer Service Associate
Amazon flex
Baltimore , MD
10.2024 - 12.2024
Receive, pick and stow customer orders, process returns & prepare for delivery
Assist customer with any questions they may have
Work through problem scenarios
Use scanners to sort, scan and prepare orders
Receive truck deliveries.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Manage responsibilities for a locker + location, including operating and closing site
Sales Floor Associate Cashier
Dollar Tree Distribution Center
Baltimore , MD
01.2024 - 07.2024
Processed customer transactions with 100% accuracy, balancing cash drawer daily within a 5$ discrepancy limit
Maintained a clean and organized sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards
Helped customers by answering questions and locating merchandise.
support lost prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security polices
Assisted customers with locating desired items in store.
Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
Retail Sales Associate Cashier
Target
Batimore , Maryland
11.2023 - 01.2024
Greeted customers and provided excellent customer service.
operated cash registers and processed transactions for 100 customers per day
provide product information and help customers locate specific products
Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Monitored and assist customers at self check-out stations
Sortation Associate
Amazon
Baltimore, MD
08.2022 - 11.2022
Scanning packages and directing them to the correct sorting areas based on delivery address
Utilizing conveyor belts and automated sorting systems to efficiently route packages
Operating scanners to read barcodes and input data into the system
Ensuring accuracy in sorting and identifying any discrepancies
Reported any damaged shipments immediately to supervisor.
Followed safety protocols when operating machinery or lifting heavy objects.
Pack Associate
Amazon
Baltimore , Maryland
11.2017 - 10.2018
Labeled packages and recorded items packed in preparation for shipping.
Packaged items manually by placing in boxes and surrounding with protective materials.
Sealed containers or materials using glues, fasteners and tape.
Examined and inspected containers, materials or products to meet quality specifications.
Ensured that all products were accurately labeled before sending out.
Receptionist
University Of Maryland Medical System
Baltimore , MD
03.2017 - 06.2017
Answered and directed incoming calls using multi-line telephone system.
Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Monitored office supplies inventory and placed orders when necessary.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained a neat reception area by organizing materials and tidying up furniture.