Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmonie Branch

Baltimore,MD

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Locker + Customer Service Associate

Amazon flex
Baltimore , MD
10.2024 - 12.2024
  • Receive, pick and stow customer orders, process returns & prepare for delivery
  • Assist customer with any questions they may have
  • Work through problem scenarios
  • Use scanners to sort, scan and prepare orders
  • Receive truck deliveries.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Manage responsibilities for a locker + location, including operating and closing site

Sales Floor Associate Cashier

Dollar Tree Distribution Center
Baltimore , MD
01.2024 - 07.2024
  • Processed customer transactions with 100% accuracy, balancing cash drawer daily within a 5$ discrepancy limit
  • Maintained a clean and organized sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards
  • Helped customers by answering questions and locating merchandise.
  • support lost prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security polices
  • Assisted customers with locating desired items in store.
  • Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.

Retail Sales Associate Cashier

Target
Batimore , Maryland
11.2023 - 01.2024
  • Greeted customers and provided excellent customer service.
  • operated cash registers and processed transactions for 100 customers per day
  • provide product information and help customers locate specific products
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Monitored and assist customers at self check-out stations

Sortation Associate

Amazon
Baltimore, MD
08.2022 - 11.2022
  • Scanning packages and directing them to the correct sorting areas based on delivery address
  • Utilizing conveyor belts and automated sorting systems to efficiently route packages
  • Operating scanners to read barcodes and input data into the system
  • Ensuring accuracy in sorting and identifying any discrepancies
  • Reported any damaged shipments immediately to supervisor.
  • Followed safety protocols when operating machinery or lifting heavy objects.

Pack Associate

Amazon
Baltimore , Maryland
11.2017 - 10.2018
  • Labeled packages and recorded items packed in preparation for shipping.
  • Packaged items manually by placing in boxes and surrounding with protective materials.
  • Sealed containers or materials using glues, fasteners and tape.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Ensured that all products were accurately labeled before sending out.

Receptionist

University Of Maryland Medical System
Baltimore , MD
03.2017 - 06.2017
  • Answered and directed incoming calls using multi-line telephone system.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Monitored office supplies inventory and placed orders when necessary.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

High School Diploma -

Frederick Douglass
Baltimore, MD
06-2017

Skills

  • Customer service
  • Refunds and exchanges
  • POS system operation
  • Guest services
  • Customer complaint resolution
  • Team collaboration

Timeline

Locker + Customer Service Associate

Amazon flex
10.2024 - 12.2024

Sales Floor Associate Cashier

Dollar Tree Distribution Center
01.2024 - 07.2024

Retail Sales Associate Cashier

Target
11.2023 - 01.2024

Sortation Associate

Amazon
08.2022 - 11.2022

Pack Associate

Amazon
11.2017 - 10.2018

Receptionist

University Of Maryland Medical System
03.2017 - 06.2017

High School Diploma -

Frederick Douglass
Emmonie Branch