Emmy Feininger
Gilbert,AZ
Summary
Proactive Manager and Life Insurance Agent with extensive experience in customer satisfaction and team leadership. Proven success in resolving disputes, cross-training staff, and expertise in strategic planning, complex problem-solving, and maintaining up-to-date industry knowledge for optimal client solutions. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Frost Gelato
2018.11 - 2024.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Examined stock to verify conformance to specifications, alerting supervisors to discrepancies between inventory or order records and shelf inventory.
- Adapted training materials as needed to accommodate diverse learning styles, fostering inclusivity within the peer training program.
- Coordinated catering orders accurately, ensuring timely delivery and exceptional presentation for satisfied clients.
- Trained, motivated, evaluated and supervised managers and staff, offered guidance and resources to accomplish job and department objectives.
- Maintained high standards of food safety by regularly sanitizing surfaces, equipment, and utensils to minimize contamination risks.
- Developed strong relationships with customers, resulting in increased satisfaction and repeat business.
- Maintaining labor percentages
Life Insurance Agent
Globe Life
2024.03 - 2024.05
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Education
Associate of Science - Communications
Maricopa Community Colleges, Chandler-Gilbert Community College
Gilbert, AZ12.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Multitasking Abilities
- Interpersonal Skills
- Organizational Skills
- Decision-Making
Websites
Photographer
- Captured high-quality images for various clients, including weddings, events, and portraits
- Collaborated with clients to understand their vision and deliver photographs that exceeded expectations
- Demonstrated strong attention to detail in capturing precise moments and emotions
- Implemented effective marketing strategies to attract new clients and expand business opportunities
- Edited photos using industry-standard software such as Adobe Photoshop and Lightroom
Timeline
Life Insurance Agent
Globe Life
2024.03 - 2024.05
Manager
Frost Gelato
2018.11 - 2024.08
Associate of Science - Communications
Maricopa Community Colleges, Chandler-Gilbert Community College
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