Emoree Evans
Highlands Ranch,CO
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bosley
01.2024 - Current
- Assisting physicians in surgical hair transplantation (FUT/FUE), preparing patients for procedures, and working with microscopes to dissect hair grafts.
- Accompany patients to exam rooms, prepare necessary instruments and sterilization, assist in hair follicle extraction and graft placement, and manage patient flow.
- Collecting blood samples from patients, preparing PRP treatments, performing post procedure hair washes, and removing sutures from the donor area.
- Placing hair graphs in designated sites on the patients scalp.
Appointment Setter
Kaiser Permanente
01.2022 - 12.2023
- Handled patient calls regarding billing and EFT inquiries.
- Provided members, customers, patients, and providers with accurate, consistent, timely, and meaningful information.
- Initiated contact with the appropriate health plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Promoted, ensured, and provided customer service to internal/external customers by demonstrating skills consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
Patient Quality and Scheduling Specialist
Apria Healthcare
01.2020 - 11.2021
- Responsible for qualifying equipment orders received from referral sources. Responsible for handling high call volumes.
- Scheduled patient appointments based on provider availability and patient needs, ensuring efficient use of time slots.
- Managed and synced the schedules of doctors, nurses, and other healthcare professionals to avoid conflicts and ensure smooth operations.
- Modified or rescheduled appointments as needed, accommodating patient requests or changes in provider availability.
- Sent appointment confirmation and reminder notifications to patients via phone, email, or text to reduce no-shows.
- Scheduled follow-up visits based on doctor recommendations or treatment plans, ensuring patients return at the appropriate intervals.
Pharmacy helpline contract position
Xerox Company
12.2018 - 12.2019
- Provided necessary information to medical pharmacies and patients regarding Medicare, Coventry, and commercial plans by processing drug claims and overrides.
- Utilized multiple systems to assist pharmacists, including:
- Systems used: People Safe, ASD, 3D Coventry, PS Tool Nation Index, and Formulary Search Tool
Education
Phlebotomy Certificate -
CCA
01-2020
Basic Education - undefined
Prairie View High School
01-2011
Skills
- Communication Skills
- Flexibility
- Adaptability
- Managing multiple priorities effectively
- Teamwork
- Leadership and management skills
- Microsoft Excel
- Planning/Organizing Scheduling
- Honesty/Integrity/Morality
- Inventory
- PowerPoint
Certification
- PT - Phlebotomy Technician
Timeline
Medical Assistant
Bosley
01.2024 - Current
Appointment Setter
Kaiser Permanente
01.2022 - 12.2023
Patient Quality and Scheduling Specialist
Apria Healthcare
01.2020 - 11.2021
Pharmacy helpline contract position
Xerox Company
12.2018 - 12.2019
Basic Education - undefined
Prairie View High School
Phlebotomy Certificate -
CCA