Emy Andino Lopez
Los Angeles,CA
Summary
Customer service professional with over 1 year of Front Desk and Housekeeping Inspector experience, complemented by 7 years in retail. Skilled in enhancing customer satisfaction, building positive guest relationships, and resolving issues efficiently. Bilingual in English and Spanish with strong communication and organizational skills.
Overview
1
1
Language
7
7
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Los Angeles, CA
08.2025 - Current
- Greeted guests, managed check-ins and check-outs, and resolved front desk inquiries promptly.
- Processed reservations, modifications, and cancellations using hotel booking systems accurately.
- Answered multi-line phones, routed calls, and relayed guest requests to appropriate departments.
- Verified payment methods, posted charges, and balanced daily cash drawer with attention to detail.
- Maintained lobby organization, printed reports, and updated guest records consistently.
- Coordinated housekeeping and maintenance updates to support room readiness and guest satisfaction.
- Resolved guest concerns professionally, escalating complex issues to management when necessary.
Housekeeping Inspector
Best Western Hotel
Los Angeles, CA
08.2025 - 12.2025
- Inspected guest rooms for cleanliness, presentation, and compliance with hotel standards
- Coordinated with room attendants to correct cleaning errors and prepare rooms quickly
- Verified housekeeping carts, linens, and amenities for proper restocking and readiness
- Reported maintenance issues and room deficiencies to appropriate departments promptly
- Documented inspection results and followed up on unresolved housekeeping concerns
- Checked bathrooms, bedding, and surfaces for sanitation and detailed finishing
- Monitored supply levels and requested replenishment to maintain daily housekeeping operations
- Supported guest satisfaction by ensuring rooms met arrival expectations
Customer Service Representative
Order Express
Los Angeles, CA
02.2020 - 02.2025
- Balanced register drawers and resolved end-of-shift discrepancies
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Perfect Institute
HondurasSkills
- Customer service
- Attention to detail
- Microsoft office
- Time management
- Booking management
- Professional appearance
- Workplace etiquette
- Bilingual communication
Languages
English
Timeline
Front Desk Receptionist
Best Western Hotel
08.2025 - Current
Housekeeping Inspector
Best Western Hotel
08.2025 - 12.2025
Customer Service Representative
Order Express
02.2020 - 02.2025
High School Diploma -
Perfect Institute