Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am a skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Determined mail handler with 3plus years background in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines.
Hi, I’m
E’Mya Young
Memphis,TN
Summary
Overview
5
years of professional experience
Work History
Spire Energy
Customer Service Representative
05.2019 - 09.2023
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Cross-trained and provided backup support for organizational leadership.
Comfort Keepers
Caregiver
12.2021 - 02.2023
Job overview
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
USPS
Mail Handler
11.2021 - 01.2023
Job overview
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Taco Bell
Team Member
06.2018 - 01.2021
Job overview
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Education
Westwood High SchoolMemphis, TN
High School Diploma
06.2021
University Overview
- Honor Roll 2nd semester of 2016
- Awarded certificate of participation: pharmacy technician
- Awarded certification of achievement: pharmacy technician
- Honors of English
- GPA4.0
Skills
- Data Collection
- Complaint Resolution
- Report Generation
- Microsoft Outlook
- Call Center Experience
- Microsoft Excel
- Critical Thinking
- Microsoft PowerPoint
- Money Handling Abilities
- Account Updating
- Microsoft Office Suite
- Customer Service
Timeline
Caregiver
Comfort Keepers
12.2021 - 02.2023
Mail Handler
USPS
11.2021 - 01.2023
Customer Service Representative
Spire Energy
05.2019 - 09.2023
Team Member
Taco Bell
06.2018 - 01.2021
Westwood High School
High School Diploma
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