Emyli Martinez
Katy,TX
Summary
Proficient retail team member knowledgeable about problems such as switched tags and adept at offering sizes, collecting unwanted items and helping to make sales. Cross-trained in stocking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
H&M
02.2023 - 07.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Front Line Cashier
Sam's Club
08.2022 - 12.2022
- Upheld store policies regarding returns, exchanges, and payment methods for consistent service delivery.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed high volumes of customers during peak hours, maintaining composure and professionalism under pressure.
Sales Associate
H&M
06.2022 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate's degree - Visual And Performing Arts
Houston Community College
Katy, TX10-2028
High school diploma -
Katy High School
Katy, TX05.2022
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Cash Handling
- Flexible Schedule
- Item stocking
- Merchandise stocking and replenishing
- Retail experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
H&M
02.2023 - 07.2024
Front Line Cashier
Sam's Club
08.2022 - 12.2022
Sales Associate
H&M
06.2022 - 08.2022
High school diploma -
Katy High School
Associate's degree - Visual And Performing Arts
Houston Community College
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