Encie Lossiah
Cherokee,NC
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at The Cherokee Inn as a Night Auditor. Expert in front desk operations and generating accurate reports, consistently resolving discrepancies and enhancing guest relations. Proven ability to multitask and collaborate effectively, ensuring high-quality service and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
The Cherokee Inn
05.2020 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Laundry Associate
Holiday Inn Express Hotel
11.2015 - 08.2019
- Operated commercial laundry equipment to ensure high-quality cleaning standards.
- Sorted, washed, and folded various fabrics efficiently while maintaining proper care instructions.
- Monitored inventory levels of cleaning supplies and communicated needs to management for timely replenishment.
- Trained new associates on best practices for laundry operations and safety protocols.
Education
High School Diploma -
Cherokee
Cherokee, NCSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Guest relations
- Time management
- Customer service
Accomplishments
- Took guest reservations via credit card without a single error over the course of [Number] months.
- Created and executed a new check-in process for guests arriving late in the evening which helped to shave an average of [Number] minutes off of the prior process.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Timeline
Night Auditor
The Cherokee Inn
05.2020 - Current
Laundry Associate
Holiday Inn Express Hotel
11.2015 - 08.2019
High School Diploma -
Cherokee
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