Endia Edwards
Greenville,NC
Summary
Reliable Unit Secretary skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
4
4
years of professional experience
Work History
Unit Secretary
Nash General Hospital
Rocky Mount, NC
06.2022 - Current
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Retrieved physicians' paperwork, including lab test requests.
- Compiled physical and digital documents, charts and reports.
- Transcribed doctors' orders, including medication and lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Front Office Assistant
Walter B. Jones Alcohol and Drug Treatment Centerr
Greenville, NC
06.2021 - 06.2022
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Customer Service Representative
Convergys
Greenville, NC
06.2020 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Certification - Phlebotomy Training Program
Edgecombe Community College
Tarboro, NC03.2023
High School Diploma -
Washington County High School
Plymouth, NC05.2020
Skills
- Patient Database Management
- Workforce Management
- Documentation and Reporting
- Clerical Support
- Verbal and Written Communication
- Organizing and Categorizing
- Customer Service
Timeline
Unit Secretary
Nash General Hospital
06.2022 - Current
Front Office Assistant
Walter B. Jones Alcohol and Drug Treatment Centerr
06.2021 - 06.2022
Customer Service Representative
Convergys
06.2020 - 06.2021
Certification - Phlebotomy Training Program
Edgecombe Community College
High School Diploma -
Washington County High School
Similar Profiles
Kaytlin ElkinsKaytlin Elkins
Clinical Nurse II at Nash General HospitalClinical Nurse II at Nash General Hospital
Tracey FordTracey Ford
Administrative Assistant at Nash General HospitalAdministrative Assistant at Nash General Hospital
Aniruddh SomAniruddh Som
Leader of Infectious Disease Triad at UNC NASH General HospitalLeader of Infectious Disease Triad at UNC NASH General Hospital
Emily LocklearEmily Locklear
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence
Emily MigliareseEmily Migliarese
Management Trainee at Enterprise MobilityManagement Trainee at Enterprise Mobility