Enedina Burwell
Salt Lake City,UT
Summary
Dynamic Spa Manager with extensive experience at Hand and Stone Massage and Facial, excelling in team building and inventory control. Achieved consistent sales targets through effective problem-solving and exceptional guest services, fostering client loyalty and satisfaction. Proven ability to train and mentor staff, enhancing overall performance and service quality.
Overview
2026
2026
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
Senior Spa Associate
Hand and Stone Massage and Facial
07.2020 - Current
- Assisted in inventory management tasks, ensuring adequate stock levels of products and supplies at all times.
- Maintained accurate client records to provide personalized services during each visit.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
Senior Spa Associate
Hand and Stone Massage and Facial
11.2024 - 07.2025
- Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Spa Manager
Hand and Stone Massage and Facial
12.2022 - 07.2023
- Directed all day-to-day operations of busy location in South Jordan area.
- Resolved customer issues promptly to build loyalty.
- Promoted a culture of exceptional customer service among the spa team members.
- Recruited, hired and trained all new employees.
- Administered payroll, accounting and purchasing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Senior Spa Associate
Hand and Stone Massage and Facial
04.2022 - 12.2022
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
Education
West High School
Salt Lake City, UTSkills
- Appointment scheduling
- Problem-solving abilities
- Multitasking and organization
- Team building
- Cash Register operations
- Inventory control procedures
- Guest services
Timeline
Senior Spa Associate
Hand and Stone Massage and Facial
11.2024 - 07.2025
Spa Manager
Hand and Stone Massage and Facial
12.2022 - 07.2023
Senior Spa Associate
Hand and Stone Massage and Facial
04.2022 - 12.2022
Senior Spa Associate
Hand and Stone Massage and Facial
07.2020 - Current
Spa Associate
Hand and Stone Massage and Facial
West High School
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