Enely Pena
Paterson
Summary
Detail-oriented professional with expertise in pharmacy operations and customer service. Known for maintaining confidentiality and accuracy in all transactions while effectively addressing client inquiries and resolving issues to ensure a positive experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CityRx Pharmacy
Paterson, NJ
05.2021 - Current
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in managing inventory and maintaining optimal stock levels of pharmaceuticals.
- Trained new pharmacy technicians on operational procedures and best practices for workflow efficiency.
- Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Front Desk Receptionist
Urena Tax and Accounting Solutions
Paterson, NJ
09.2022 - 06.2023
- Managed front desk operations, ensuring smooth guest check-in and checkout processes.
- Coordinated appointment scheduling, optimizing time management for clients and staff.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate filing systems for client records and tax documents.
- Collected room deposits, fees, and payments.
Education
No Degree - Radiology
Passaic County Community College
Paterson, NJEnglish As A Second Language -
Passaic County Community College
Paterson, NJ09-2022
High School Diploma -
Centro Educativo Divina Providencia
Dominican Republic06-2014
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Insurance billing
- Customer service
- Data entry
- Analytical thinking
Certification
Pharmacy Technician License
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Urena Tax and Accounting Solutions
09.2022 - 06.2023
Pharmacy Technician
CityRx Pharmacy
05.2021 - Current
No Degree - Radiology
Passaic County Community College
English As A Second Language -
Passaic County Community College
High School Diploma -
Centro Educativo Divina Providencia