Enid Flores
Arlington
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Fortune Cookie Chinese Restaurant
Arlington
02.2023 - Current
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Trained new cashiers on register operations and customer handling procedures.
- Managed cash drawer, ensuring accurate transactions and secure handling of cash.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Monitored cashier performance, providing feedback as needed.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
High School Diploma -
Tarrant County College
Fort Worth, TX05-2026
Skills
- Customer service
- Cash handling
- Point of sale systems
- Inventory management
- Conflict resolution
- Communication skills
- Cash handling expertise
Timeline
Cashier Team Lead
Fortune Cookie Chinese Restaurant
02.2023 - Current
High School Diploma -
Tarrant County College