Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enkela Xhelilaj

Sarasota,FL

Summary

Excelled in strategic planning and staff management, fostering team productivity and guest satisfaction. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

28
28
years of professional experience

Work History

Supervisor

Art Ovation Hotel
04.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.

Housekeeping, Server, Lobby Page

Ritz-Carlton
09.2013 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Business Development Manager

Cleaning & Co
01.2006 - 12.2012
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Hotel Supervisor

Elounda Bay Palace
03.1997 - 11.2005
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.

Education

High School Diploma -

Halim Xhelo
Vlore, Albania
06.1991

Skills

  • Strategic Planning
  • Schedule development
  • Operations Management
  • Process Improvement
  • Staff Management

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Full Professional
Turkish
Limited Working

Timeline

Supervisor

Art Ovation Hotel
04.2023 - Current

Housekeeping, Server, Lobby Page

Ritz-Carlton
09.2013 - 09.2021

Business Development Manager

Cleaning & Co
01.2006 - 12.2012

Hotel Supervisor

Elounda Bay Palace
03.1997 - 11.2005

High School Diploma -

Halim Xhelo

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Enkela Xhelilaj