ENRICO WAINORIS
Saint Petersburg,FL
Summary
Knowledgeable and dedicated business professional with strong communication and problem solving skills who is open to collaboration and growth. Experienced and proactive team member who is excellent at overcoming challenges and finding solutions. Extensive and dynamic background in customer service and sales with experience in leadership positions. Positive demeanor with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, and results-oriented with a passion for cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Maximus
01.2022 - Current
- Top performer who consistently ranks in the top ten percent of customer service scores for entire company.
- Providing feedback to standardize and improve procedures.
- Trusted by management to mentor newer team members.
- Resolving thousands of issues for beneficiaries, which results in a noticeable increase in one call resolution statistics for the company.
- Recognized for attention to detail that goes above and beyond.
- Recognized by supervisor as top performer, who meets and exceeds all metrics consistently and someone he can rely on.
Customer Advocate
Boston Medical Center Healthnet Plan / Remote
05.2016 - 08.2021
- Served both providers and members by responding to inquiries with a positive attitude and commitment to solving problems, resulting in a increase in customer satisfaction and one call resolution.
- Worked with members to understand plans, options and benefits.
- Promoted to assist line to help managers reduce their workload by helping team members to resolve issues. This led to increases in efficiency and effectiveness for management team
- Worked efficiency and effectively to serve a wide range of members and providers with very diverse backgrounds and education levels across multiple states
- Worked with prior authorization team to educate providers and resolve misunderstandings
- Recognized by management for outstanding service , ability to work with minimal supervision and leadership among team members, This resulted in multiple promotions.
- Provided claim support support and education to providers and doctors.
- Supervisor wrote me a letter of recommendation.
Education
Bachelor of Science - Business Administration
University of Southern Maine
Portland, ME2002
Skills
- Critical Thinking
- Decision Making
- Problem Resolution
- Analytical Thinking
- Sales and Persuasion
- Dynamic Communication
- Big Picture Thinking
- Multitasking
- Adaptability
- Windows and Microsoft office
- Outlook
- Technical Support
- 70 Wpm
Timeline
Customer Service Team Member
Maximus
01.2022 - Current
Customer Advocate
Boston Medical Center Healthnet Plan / Remote
05.2016 - 08.2021
Bachelor of Science - Business Administration
University of Southern Maine
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