Enrique Cortez
San Antonio
Summary
Dedicated customer service professional with strong problem resolution skills. Proven ability to enhance service quality and promote customer satisfaction through effective communication and attention to detail.
Overview
18
18
years of professional experience
Work History
Sales
Windshield MD
San Antonio
02.2019 - 04.2026
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Facilitated outstanding customer support through diverse communication methods, such as phone and email.
- Utilized feedback to enhance service quality and streamline processes.
- Stayed updated on product knowledge to provide accurate information to customers.
Transportation Specialist
Comfort Care Transportation
San Antonio
03.2008 - 11.2019
- Coordinated transportation schedules, ensuring timely patient pickups and drop-offs to enhance service reliability.
- Monitored vehicle maintenance, upholding safety and reliability standards to prevent service disruptions.
- Collaborated with team members to optimize routing and reduce travel times.
- Communicated with customers about route changes and estimated delivery times, improving overall customer satisfaction.
- Kept transportation operations in compliance with company, legal and safety requirements.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX05-1990
Skills
- Customer relationship management
- Conflict resolution
- Transit scheduling
- Route optimization
- Product knowledge
- Vessel inspection
Languages
Spanish
Professional
Timeline
Sales
Windshield MD
02.2019 - 04.2026
Transportation Specialist
Comfort Care Transportation
03.2008 - 11.2019
High School Diploma -
Thomas Jefferson High School