Enrique Diaz
Seattle,WA
Summary
I am quipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I also possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Concierge
Concord Condominiums
Seattle, WA
07.2025 - 10.2025
- Developed and maintained positive relationships with vendors, ensuring timely delivery of services for residents.
- Trained new concierge staff on procedures and best practices, enhancing team effectiveness and service quality.
- Implemented feedback systems to gather resident input, leading to improved service offerings and satisfaction levels.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Provided language translation services as needed, easing communication barriers for international guests.
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Concierge
NFC Amenity
Seattle, WA
02.2024 - 06.2024
- Managed guest inquiries and provided tailored concierge services to enhance resident satisfaction.
- Coordinated reservations, transportation, and event planning for residents, ensuring seamless experiences.
- Developed and maintained relationships with local vendors to secure exclusive resident services and discounts.
- Oversaw daily operations of the concierge desk, streamlining workflows for improved service delivery.
- Resolved complex resident issues promptly, fostering a positive community environment within the condominium.
Customer Service Agent
Astound Broadband
Bothell, WA
10.2021 - 10.2023
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted customers with troubleshooting technical issues, enhancing overall satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to improve service delivery processes and efficiency.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Night Audit Supervisor
Executive Hotel Pacific
Seattle, WA
07.2018 - 01.2020
- Greeted and assisted guests upon arrival, ensuring a welcoming experience.
- Handled guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated room assignments and ensured cleanliness standards were met prior to guest arrivals.
- Processed payments and managed cash transactions accurately, adhering to hotel policies.
- Collaborated with housekeeping staff to address special requests and improve service delivery.
- Utilized property management system for booking updates and inventory management effectively.
- Assisted in training new front desk associates, promoting adherence to operational protocols.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Maintained high levels of guest privacy by securely managing personal information.
Night Auditor
Four Points by Sheraton Seattle
Seattle, WA
11.2017 - 11.2018
- Greeted and assisted guests upon arrival, ensuring a welcoming experience.
- Handled guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated room assignments and ensured cleanliness standards were met prior to guest arrivals.
- Processed payments and managed cash transactions accurately, adhering to hotel policies.
- Collaborated with housekeeping staff to address special requests and improve service delivery.
- Utilized property management system for booking updates and inventory management effectively.
- Assisted in training new front desk associates, promoting adherence to operational protocols.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Maintained high levels of guest privacy by securely managing personal information.
Front Desk Agent
Best Western Plus Hotel
Farmington, NM
08.2017 - 11.2017
- Greeted and assisted guests upon arrival, ensuring a welcoming experience.
- Handled guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated room assignments and ensured cleanliness standards were met prior to guest arrivals.
- Processed payments and managed cash transactions accurately, adhering to hotel policies.
- Collaborated with housekeeping staff to address special requests and improve service delivery.
- Utilized property management system for booking updates and inventory management effectively.
- Assisted in training new front desk associates, promoting adherence to operational protocols.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Maintained high levels of guest privacy by securely managing personal information.
Front Desk Agent
Holiday Inn Express Hotel
Farmington, NM
09.2017 - 10.2017
- Greeted and assisted guests upon arrival, ensuring a welcoming experience.
- Handled guest inquiries and concerns promptly, enhancing overall satisfaction.
- Coordinated room assignments and ensured cleanliness standards were met prior to guest arrivals.
- Processed payments and managed cash transactions accurately, adhering to hotel policies.
- Collaborated with housekeeping staff to address special requests and improve service delivery.
- Utilized property management system for booking updates and inventory management effectively.
- Assisted in training new front desk associates, promoting adherence to operational protocols.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Updated guest profiles with preferences and requests for personalized service in future stays.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Maintained high levels of guest privacy by securely managing personal information.
Education
License - Insurance Producer/ Field Underwriter
ExamFX
Seattle, WA04.2026
No Degree - Coding
Free Code Camp
Seattle, WAPhysical Therapist Aide -
La Puente Valley ROP
City Of Industry, CASkills
- Customer service
- Highly adaptable
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining composure
- Safety procedures
- Cash handling
- Reliable punctuality
- Vendor interaction
- Reservations management
- Quality assurance
- Community relations
- Discreet confidentiality
- Fluent in multiple languages
- Transportation coordination
- Cultural awareness
Languages
Spanish
Professional Working
Timeline
Concierge
Concord Condominiums
07.2025 - 10.2025
Concierge
NFC Amenity
02.2024 - 06.2024
Customer Service Agent
Astound Broadband
10.2021 - 10.2023
Night Audit Supervisor
Executive Hotel Pacific
07.2018 - 01.2020
Night Auditor
Four Points by Sheraton Seattle
11.2017 - 11.2018
Front Desk Agent
Holiday Inn Express Hotel
09.2017 - 10.2017
Front Desk Agent
Best Western Plus Hotel
08.2017 - 11.2017
License - Insurance Producer/ Field Underwriter
ExamFX
No Degree - Coding
Free Code Camp
Physical Therapist Aide -
La Puente Valley ROP