ENRIQUE J. RODRIGUEZ
Orlando
Summary
Dedicated and customer-focused server with [X] years of experience in fast-paced restaurant environments. Skilled in delivering high-quality service, managing multiple tables, and ensuring guest satisfaction. Seeking to leverage strong communication and teamwork skills to contribute to a dynamic team, and provide exceptional dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden
05.2023 - Current
- Interact and communicate with guest while dinning.
- Suggest foods and drinks to increase up-sell rate.
- Reviewed orders to determine appropriate delivery inclusions.
- Ensure guest are having a happy and positive experience.
- Multi-task with by providing great customer service to multiple tables.
Server
The drake kitchen & bar
Orlando
05.2024 - 07.2025
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties
Customer Service Representative
Uniqlo USA
11.2019 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Communicated well and used strong interpersonal skills to establish positive relationships with customers and employees.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Server, Server Assistance
Restaurante ARIEL
03.2016 - 08.2019
- Fine dining experience
- Ensuring satisfaction on guest experience
- Performing side work to ensure the section is clean
- Proving detailed presentation and skills to meet the qualification of the restaurant
- Serve and present dishes
- Multitasks between tables
Server, Host and To Go Specialist
Chili’s PR
01.2016 - 06.2018
- Provided food and drink suggestions to increase up-sell rate
- Built rapport with the guests
- Managed the seating arrangement
- Sanitized menus and schedule reservations
- Prepared restaurant delivery side station by assembling all the to go - orders
- Reviewed orders to determine appropriate delivery inclusions.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL01.2021
Associate of Science - Biomedical
Valencia College
Kissimmee, FL01.2019
Skills
- Sales techniques
- Menu knowledge
- Guest relations
- Time management
- Team collaboration
- Multi-tasking
- Active listening
- Problem solving
- Quality control
- Wine pairings
- Communication skills
- Attention to detail
- Dining area maintenance
- Bilingual communication
Timeline
Server
The drake kitchen & bar
05.2024 - 07.2025
Server
Olive Garden
05.2023 - Current
Customer Service Representative
Uniqlo USA
11.2019 - 04.2024
Server, Server Assistance
Restaurante ARIEL
03.2016 - 08.2019
Server, Host and To Go Specialist
Chili’s PR
01.2016 - 06.2018
Bachelor of Science - Health Sciences
University of Central Florida
Associate of Science - Biomedical
Valencia College
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