Enrique Lago
Richmond,VA
Summary
Proven leader in customer satisfaction and inventory management, I enhanced engagement and reduced waste at LOWES. Skilled in customer service and financial acumen, I excel in creating effective strategies and fostering stakeholder relationships. Achievements include streamlining processes and maintaining optimal stock levels, showcasing my attention to detail and leadership qualities.
Overview
15
15
years of professional experience
Work History
Associate
LOWES
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate
Kroger's Grocery
06.2009 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate of Science - Chemistry
J. Sargeant Reynolds Community College
Richmond, VA05-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Workplace safety
- Oral communication
- Production support
- Loss prevention
- Financial acumen
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Languages
Spanish
Limited Working
Interests
- I participate in a variety of outdoor recreational activities
- Reading
- High-Intensity Interval Training
- I like working with my hands and fixing things
- Martial Arts
Timeline
Associate
LOWES
08.2023 - Current
Associate
Kroger's Grocery
06.2009 - Current
Associate of Science - Chemistry
J. Sargeant Reynolds Community College
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