Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enrique Marulanda

Mill Creek,WA

Summary

Dedicated student currently serving in the military, fluent in both English and Spanish. My strong work ethic, adaptability, and communication skills have been honed through my military experience, and I am eager to apply them in a fast-paced restaurant environment as a server. I am committed to delivering excellent customer service and working well as part of a team to ensure a positive dining experience for guests.

Overview

2
2
years of professional experience

Work History

Host

Red Robin
09.2023 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Crew Trainer

McDonald's
09.2022 - 08.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Shift Leader

Arby's
03.2022 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Wheeled Vehicle Mechanic

Army Ordnance Corps School
Fort Gregg-Addams, VA
10-2024

High School Diploma -

Henry M. Jackson High School
Mill Creek, WA
06-2023

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Professional Appearance
  • Adaptable to change

Languages

Spanish
Native or Bilingual

Timeline

Host

Red Robin
09.2023 - 03.2024

Crew Trainer

McDonald's
09.2022 - 08.2023

Shift Leader

Arby's
03.2022 - 08.2022

Wheeled Vehicle Mechanic

Army Ordnance Corps School

High School Diploma -

Henry M. Jackson High School

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Enrique Marulanda