Enycia Pena
Cicero,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Excited to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Edward-Elmhurst Hospital- Emergency Room
05.2024 - Current
- Compassionate support was needed for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
Pharmacy Technician Trainee
Walgreen's Pharmacy
06.2024 - 09.2024
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
Patient Service Representative
Illinois Masonic Hospital- Pain and Sleep Clinic
03.2023 - 05.2024
- Maintained a clean and organized reception area
- Adhered to HIPPA regulations when handling confidential patient information
- Verified patients' insurance and payment methods during admissions or check-in processes
- Obtained confirmed consent documentation from patients and filed in system
Patient Service Representative
Lutheran General Hospital- Pain and Sleep Clinic
08.2022 - 03.2023
- Greeting and welcoming patients
- Answered phone calls, and address all questions and complaints
- Prepped charts and make sure all faxes and paperwork were headed to the correct department
- Scheduled patient appointments and procedures
Crew Member
Culver's Restaurant
09.2021 - 03.2022
- Greeted guests and cultivated positive experiences in line with company standards
- Processed credit card and cash payments, promptly returning receipts, coins, and bills
- Responsible for multiple positions such as making sure the work area was clean, complete all given tasks, and help team when needed
- Maintaining food precautions at all time
Education
Some College- No Degree - Nursing
North Park University
Chicago, ILHigh School Diploma -
CICS NorthTown Academy
Chicago, IL05-2020
Skills
- Attention to Detail
- Insurance verifying
- Spanish fluency
- Phone etiquette
- Excellent Communication
- Friendly, Positive Attitude
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician Trainee
Walgreen's Pharmacy
06.2024 - 09.2024
Patient Service Representative
Edward-Elmhurst Hospital- Emergency Room
05.2024 - Current
Patient Service Representative
Illinois Masonic Hospital- Pain and Sleep Clinic
03.2023 - 05.2024
Patient Service Representative
Lutheran General Hospital- Pain and Sleep Clinic
08.2022 - 03.2023
Crew Member
Culver's Restaurant
09.2021 - 03.2022
Some College- No Degree - Nursing
North Park University
High School Diploma -
CICS NorthTown Academy
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