Enyelka Zamora
West Jordan
Summary
Results-driven professional with expertise in inventory management, process improvement, and team supervision. Proven track record in enhancing operational efficiency and resolving customer complaints to achieve high satisfaction levels. Dynamic supervisor with over 10 years in distribution operations. Skilled in staff training, complaint resolution, and performance monitoring. Committed to fostering a collaborative environment that drives team success and operational excellence. Proactive leader with a strong background in process improvement and customer service. Recognized for implementing strategic solutions that enhance team performance and address operational challenges effectively. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
14
years of professional experience
Work History
Supervisor
Amazon
Salt Lake City
04.2014 - 02.2025
- Monitored inventory levels and ensured proper stock management.
- Implemented process improvements to enhance operational performance.
- Conducted regular team meetings to communicate goals and expectations.
- Resolved employee issues quickly to maintain a positive work environment.
- Collaborated with management on staffing needs and scheduling adjustments.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated workflow to maximize efficiency during peak shifts.
- Trained and mentored new team members on safety protocols.
- Supervised daily operations in a fast-paced fulfillment center.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
Supervisor of Distribution Operations
UPS Freight
West Palm Beach
08.2012 - 03.2022
- Supervised daily distribution operations to ensure efficient package handling.
- Coordinated team schedules to optimize workflow and delivery routes.
- Trained staff on safety protocols and operational procedures.
- Monitored inventory levels and managed stock replenishment processes.
- Implemented process improvements to enhance operational efficiency.
- Conducted performance evaluations for team members to provide feedback.
- Collaborated with management to address operational challenges effectively.
- Ensured compliance with company policies and industry regulations in all operations.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Developed and implemented safety procedures for employees handling materials in the warehouse.
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Created monthly performance reports to track departmental progress towards goals and objectives.
- Analyzed customer orders to determine most effective shipping methods, routes, and carriers.
- Coordinated with vendors to ensure timely delivery of products at competitive prices.
- Participated in trade shows and conferences representing the company's interests in logistics management solutions.
- Conducted regular meetings with internal stakeholders to discuss operational updates.
- Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
- Managed financial budgets related to transportation costs ensuring accuracy in recordkeeping practices.
- Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
- Maintained up-to-date records on shipment costs including invoices, bills of lading.
Bonjoint
Quality Insurance Co
West Palm Beach
01.2011 - 05.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Locust Valley
New York, NY05-1986
Some College (No Degree) -
Nassue Colliseum
New York, NYSkills
- Inventory management
- Process improvement
- Team supervision
- Customer complaint resolution
- Staff training
- Distribution operations
- Performance evaluation
- Effective communication
- Leadership development
- Processes and procedures
- Operations management
Timeline
Supervisor
Amazon
04.2014 - 02.2025
Supervisor of Distribution Operations
UPS Freight
08.2012 - 03.2022
Bonjoint
Quality Insurance Co
01.2011 - 05.2014
High School Diploma -
Locust Valley
Some College (No Degree) -
Nassue Colliseum