Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Watershed LLC - DBA - Pie On Main & Cask And Ale
Sarasota, FL
01.2020 - 04.2024
Provided guidance and support to the management team in order to foster an atmosphere of cooperation throughout the organization.
Ensured compliance with local health department regulations regarding food safety standards.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Managed the oversight of maintenance and service calls for designated areas.
Worked with staff development and training for all positions and departments.
Oversaw product development initiatives from concept through completion stages.
Bar Manager
My Village Pub
Sarasota, FL
04.2019 - 01.2020
Implemented strategies designed to increase revenue through upselling techniques.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Assisted in developing menus featuring promotions and seasonal menu ideas.
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Education
High School Diploma -
Riverview High School
Sarasota, FL
05-2002
Skills
Quality Management
Sales
Branding
Advertising and marketing
Financial Administration
Staff Supervision
Vendor Sourcing
Customer Retention
Customer Relationship Management
Relationship Building
Employee Development
References
References provided upon request
Timeline
General Manager
Watershed LLC - DBA - Pie On Main & Cask And Ale
01.2020 - 04.2024
Bar Manager
My Village Pub
04.2019 - 01.2020
High School Diploma -
Riverview High School
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