Epatha Butler
Millbrook
Summary
Experienced professional specializing in performance enhancement and team leadership in dynamic settings. Expertise in staff training and customer service drives operational efficiency and maximizes guest satisfaction. Proficient in performance monitoring and delivering actionable feedback to elevate service quality. Strong leadership and communication skills cultivate a collaborative atmosphere that ensures exceptional customer experiences.
Overview
18
18
years of professional experience
Work History
Server, Trainer
Taco Mac Restaurant
Atlanta
10.2013 - Current
- Coached staff on best practices to optimize server performance and improve service quality.
- Reviewed wait staff performance continuously, providing direct feedback to team members and managers for skill enhancement.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored trainee performance throughout course to identify improvement areas and enhance learning outcomes.
Server
Cheesecake Factory Inc
Atlanta
07.2008 - 09.2013
- Delivered exceptional service to high volume of daily customers, enhancing guest satisfaction.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered tailored suggestions, and efficiently took food and beverage orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Cleared dirty dishes and glasses from tables, maintaining cleanliness and readiness for next diners.
Education
High School Diploma -
Mississippi State University
Starkville, MSSkills
- Customer service
- Sales enhancement strategies
- Training delivery
- New hire guidance
- Performance monitoring
- Team leadership
- Time management
- Reliability
Timeline
Server, Trainer
Taco Mac Restaurant
10.2013 - Current
Server
Cheesecake Factory Inc
07.2008 - 09.2013
High School Diploma -
Mississippi State University