Eppie Martin
Susanville,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
24
24
years of professional experience
Work History
Assistant Manager
KFC Restaurant
Susanville
05.2023 - 08.2028
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management to maintain stock levels efficiently.
- Implemented training programs for new hires on operational procedures.
- Monitored food safety practices to uphold health regulations consistently.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Self Checkout Host
Walmart
Susanville, CA
11.2020 - 07.2022
- Assisted customers with self-checkout machines and ensured smooth operations.
- Maintained cleanliness and organization of self-checkout areas for customer convenience.
- Resolved customer inquiries and technical issues during the checkout process.
- Trained new team members on self-checkout procedures and customer service standards.
- Collaborated with management to improve self-checkout efficiency and customer experience.
- Provided support in inventory management and replenishment in checkout zones.
- Implemented best practices for safety and security at self-checkout stations.
- Greeted customers and provided assistance with the self-checkout process.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Communicated professionally with other staff members while performing duties in an efficient manner.
- Maintained cleanliness of self-checkout stations by wiping down surfaces after each use.
- Assisted customers in scanning items and entering payment information.
Material Handler(FLO)
Sierra Army Depot
Herlong, California
04.2004 - 09.2019
- Operated forklifts to transport materials within the depot.
- Loaded and unloaded shipments from delivery trucks.
- Conducted inventory checks to maintain accurate stock levels.
- Followed safety protocols to ensure a secure working environment.
- Collaborated with team members to streamline material handling processes.
- Maintained cleanliness of work area and equipment used in operations.
- Assisted in training new staff on material handling procedures.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Reported any malfunctions or damages of material handling equipment promptly.
- Supported other warehouse personnel in completing tasks efficiently.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized forklift to move inventory items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Organized warehouse inventory according to warehouse plan.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
Education
Lassen High School
Susanville, CASkills
- Inventory management
- Staff training
- Customer service
- Operational compliance
- Team leadership
- Communication skills
- Problem solving
- Financial reporting
- Scheduling and planning
- Customer relations
- Adaptability and flexibility
- Orientation and training
- Employee performance evaluation
- Task delegation
- Decision-making
- Schedule oversight
- Goal setting
- Multitasking and organization
- Employee scheduling
- Promotional planning
- Customer service and satisfaction
- Financial management
- Cost reduction
- Money handling
- Budgeting and finance
Timeline
Assistant Manager
KFC Restaurant
05.2023 - 08.2028
Self Checkout Host
Walmart
11.2020 - 07.2022
Material Handler(FLO)
Sierra Army Depot
04.2004 - 09.2019
Lassen High School