Erald Zaimi
Cleveland
Summary
Skilled Universal Customer Service Agent with background in delivering high-quality customer service across various industries. Demonstrated ability to effectively manage multiple tasks, resolve complaints, and ensure customer satisfaction. Strengths include active listening skills, problem-solving aptitude, and robust communication abilities. Known for cultivating positive relationships with customers and driving customer loyalty through exceptional service.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Costumer service
Circle K Gas Station
Cleveland
11.2024 - Current
- Contributed ideas for improvement in customer service processes.
- Ensured client satisfaction through excellent customer service skills.
- Provided customer service in a professional manner.
- Greeted customers, provided customer service and answered questions.
- Documented customer service issues identified through surveys.
- Provided quality customer service while interacting with clients.
- Provided friendly customer service to all guests.
- Provided quality customer service with a friendly attitude.
Delivery Driver
Amazon
Cleveland
08.2025 - 06.2026
- Delivered packages efficiently across various routes and neighborhoods.
- Managed delivery schedules to ensure timely arrivals at customer locations.
- Operated delivery vans while adhering to safety regulations and traffic laws.
- Communicated with customers regarding delivery status and any potential delays.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Retail Stock Associate
Walmart
North Olmsted
12.2024 - 08.2025
- Organized merchandise on shelves for optimal display and accessibility.
- Assisted customers in locating products and answering inquiries.
- Managed inventory levels through regular stock checks and replenishment.
- Collaborated with team members to maintain a clean sales floor.
- Maintained inventory levels by restocking shelves and rotating stock.
- Provided excellent customer service in a friendly, courteous manner.
Education
Bachelor of Science - Geological Engineering
Albania University
Tirana Albania , Albania 10.2016 - 06.2021
Skills
- Customer service
- Delivery management
- Inventory management
- Route navigation
- Safety compliance
- Adaptability
- Package handling
- Effective communication
Languages
Albanian
Native/ Bilingual
Accomplishments
- Employee of the month
Timeline
Delivery Driver
Amazon
08.2025 - 06.2026
Retail Stock Associate
Walmart
12.2024 - 08.2025
Costumer service
Circle K Gas Station
11.2024 - Current
Bachelor of Science - Geological Engineering
Albania University
10.2016 - 06.2021